Blake Jessen
Loveland,CO
Summary
Proven track record in enhancing guest experiences and streamlining dining operations, demonstrated during tenure at Black Eyed Pea. Excelled in guest engagement and order accuracy, boosting customer satisfaction significantly. Skilled in both high-volume dining environments and exceptional customer service, ensuring operational excellence and positive guest relations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Black Eyed Pea
10.2023 - 07.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
Slim Chickens
11.2022 - 10.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Construction Management
Colorado State University
Fort Collins, CO05.2028
High School Diploma -
Ponderosa High School
Parker, CO05.2024
Skills
- Guest Engagement
- High-volume dining
- Guest Relations Management
- Exceptional customer service
- Order Accuracy
Accomplishments
- Business student of my high school class
- 4.1 GPA throughout high school
- All League high school soccer finalist
Certification
- Microsoft Office
- CPR
Timeline
Server
Black Eyed Pea
10.2023 - 07.2024
Cashier
Slim Chickens
11.2022 - 10.2023
No Degree - Construction Management
Colorado State University
High School Diploma -
Ponderosa High School
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