Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Kelly

Hansford,WV

Summary

I am dedicated to delivering exceptional service with a proven track record of success. With over 20 years in customer service, including a medical background, I excel in both sales and support roles. My leadership experience spans over a decade, demonstrating my ability to motivate others and achieve results. I am eager to further develop professionally and continue making a meaningful impact through service.

Overview

27
27
years of professional experience

Work History

Remote Logistics Specialist

Wm Martin
10.2022 - Current
  • Organized and fulfilled shipment orders across the country
  • Coordinated import and export operations, adhering to tight schedules and deadlines
  • Documentation, Turvo, and all protocols fulfilled via remote access
  • Evaluated pricing proposals and negotiated optimal rates, schedules and terms.

General Manager

Stripes Pub & Grill
08.2012 - 08.2022
  • Turned 600k business into 4 million/year revenue in under 7 years
  • Kept Payroll costs under 20% including management
  • Employee retention rate over 92.5%
  • 12 member staff increased to 45+.
  • Microsoft Excel, Outlook, HIPAA educated and adherent

Customer Service Representative

Adcomm: Navarre Call Center
08.2009 - 07.2012
  • Conducted Outbound/ Inbound/Cold/Warm calls
  • Educated potential customers on features, benefits, advantages and disadvantages of products being offered
  • Customer complaint resolution/ Customer advocate
  • Leading sales producer 3 years straight.

Behavioral Health Med Tech II

Bay Medical Hospital
08.2007 - 08.2010
  • Patient care
  • Coding
  • Data entry
  • Supervision
  • medicaid/ medicare compliant

Bartender/Manager

A Hunt Club
08.1997 - 07.2007
  • Customer service, conflict resolution
  • POS operations
  • Certified state and national TIPS and SERVSAFE and SERVSAFE trainer.

Education

Associate of Arts - Business Management, Psychology, Sociology

Front Range Community College
05.2008

Skills

  • Customer advocacy
  • Cold/warm/inbound/outbound calling-Cross/up selling
  • Warehousing and Delivery Organizational Skills
  • Coordinating Transportation
  • Data entry
  • Quickbooks/ Microsoft office Business/ Excel
  • Compliant and knowledgeable on OSHA/FDA requirements
  • Payroll
  • Coding
  • Youth Sports Coaching

Timeline

Remote Logistics Specialist

Wm Martin
10.2022 - Current

General Manager

Stripes Pub & Grill
08.2012 - 08.2022

Customer Service Representative

Adcomm: Navarre Call Center
08.2009 - 07.2012

Behavioral Health Med Tech II

Bay Medical Hospital
08.2007 - 08.2010

Bartender/Manager

A Hunt Club
08.1997 - 07.2007

Associate of Arts - Business Management, Psychology, Sociology

Front Range Community College

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Blake Kelly