Blake Kirkman
Wichita,KS
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
8
8
years of professional experience
Work History
Sales Representative
Verizon
05.2025 - Current
- Developed and maintained relationships with clients to drive repeat business and customer loyalty.
- Conducted product demonstrations, educating customers on features and benefits to enhance sales opportunities.
- Utilized CRM systems to track sales activities, manage leads, and report on performance metrics effectively.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Call Center Insurance Agent
Centene
02.2022 - 11.2024
- Taking inbound calls for Medicare Advantage Plan questions
- Being able to multitask through multiple screens and web applications
- Handle upset customers and having the communication skills to de-escalate the call
- Working on the Marketing Misrepresentation Team handling misled members
- Used problem-solving tactics to analyze and troubleshoot customer challenges
- Handled continuous flow of daily inbound and outbound calls with consistency and calm attitude
- Performed and met call handle standards in fast-paced call center environments
Car Wash Manager/Parts Runner
KANSAS PAVING
08.2020 - 12.2020
- Created strong relationships by promptly answering questions, following up after service appointments and implementing customer incentive program
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime
- Performed facility checks to verify cleanliness and client safety
- Inspected quality of work performed and corrected errors to exceed customer expectations
MH/DD
Larned State Hospital
08.2017 - 08.2019
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Feed patients or assist patients to eat or drink
- Utilized downtime to perform routine tasks, preventing service delays
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
- Worked well with different people to address challenges and solve problems collaboratively
Car Salesperson
Midwest Kia
02.2017 - 07.2017
- Confer with customers by telephone or in person to provide information about products or services
- Determine customers' financial services needs and prepare proposals to sell services that address these needs
- Contact prospective customers to present information and explain available services
- Develop prospects from current commercial customers, referral leads, or sales or trade meetings
- Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers
- Demonstrated car features and benefits and facilitated test drives to enhance customer experience
Education
Associate of Applied Science - Agribusiness
Casper College
Casper, WYSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales development
- Sales presentations
Timeline
Sales Representative
Verizon
05.2025 - Current
Call Center Insurance Agent
Centene
02.2022 - 11.2024
Car Wash Manager/Parts Runner
KANSAS PAVING
08.2020 - 12.2020
MH/DD
Larned State Hospital
08.2017 - 08.2019
Car Salesperson
Midwest Kia
02.2017 - 07.2017
Associate of Applied Science - Agribusiness
Casper College
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