Blake Kirven
Fort Lauderdale
Summary
Proficient Service Advisor known for delivering exceptional customer service and resolving issues promptly. Focused on efficient time management and collaboration with technicians to ensure timely service completion. Searching for service Advisor Role in greater Columbia, South Carolina area.
Overview
3
3
years of professional experience
Work History
Service Advisor
Crash Champions
Sunrise
11.2024 - Current
- Provided detailed information about services and repair processes to clients.
- Maintained accurate records of customer interactions and service history.
- Collaborated with technicians to ensure timely completion of repairs.
- Handled customer complaints and resolved issues promptly and professionally.
- Greeted customers and maintained contact, addressing their needs throughout the repair process.
- Promptly responded to customer inquiries via phone, email or in person.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Service Advisor
Caliber Collision
Pompano Beach
03.2024 - 11.2024
- Assisted customers with inquiries and service recommendations for vehicle repairs.
- Scheduled appointments and managed service workflow for efficient operations.
- Managed incoming calls from potential customers looking for quotes or information about services provided.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Upsold additional products or services when appropriate.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Parts Coordinator
Caliber Collision
Fort Lauderdale
12.2022 - 03.2024
- Coordinated orders and deliveries with suppliers and vendors effectively.
- Assisted technicians by providing necessary parts in a timely manner.
- Resolved discrepancies in orders and inventory with proactive problem-solving skills.
- Implemented organization strategies for efficient storage of parts and supplies.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
Education
Bachelor of Arts - Experimental Psychology
University of South Carolina
Columbia, SC05-2014
Associate of Arts - Business Administration
Spartanburg Methodist College
Spartanburg, SC05-2011
Skills
- Customer service
- Vehicle inspection
- Diagnostic analysis
- Service scheduling
- Upselling techniques
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Team collaboration
Timeline
Service Advisor
Crash Champions
11.2024 - Current
Service Advisor
Caliber Collision
03.2024 - 11.2024
Parts Coordinator
Caliber Collision
12.2022 - 03.2024
Bachelor of Arts - Experimental Psychology
University of South Carolina
Associate of Arts - Business Administration
Spartanburg Methodist College