Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blake Maki

Ravenna,MI

Summary

Proven track record in enhancing customer loyalty and streamlining service processes at Gull Lake Marine, leveraging strong customer service and mechanical aptitude. Excelled in relationship building and service upselling, driving significant improvements in customer satisfaction. Adept at multitasking and fostering team collaboration, consistently meeting project deadlines and exceeding sales targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Advisor

Gull Lake Marine
04.2022 - Current
  • Educated customers regarding regular maintenance protocols to preserve boat condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper boat maintenance, fostering long-term relationships built on trust and loyalty.

Tool Maker

Advanced Tooling System
03.2014 - 04.2022
  • Ensured accurate measurements for tool making with the use of micrometers, calipers, and other precision measuring instruments.
  • Experienced in new build tooling and repair.
  • Built tooling from after the design process to final customer run off.
  • Repaired stamping tools with welders, mills, lathes, and grinders.
  • Consistently met deadlines for project completion through effective time management and organizational skills.
  • Maintained clear communication with team members throughout projects to ensure all requirements were met accurately and efficiently.

Sales Associate

General Nutrition Centers, GNC
02.2013 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Some College (No Degree) - Apprenticeship- Tool And Die Maker

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Strong Work Ethic
  • Listening Skills
  • Team player mentality
  • Service Estimates
  • Mechanical Aptitude
  • Relationship Building
  • Needs Assessment
  • Service Upselling
  • Sales and Upselling

Certification

Journeyman Tool Maker

Timeline

Service Advisor

Gull Lake Marine
04.2022 - Current

Tool Maker

Advanced Tooling System
03.2014 - 04.2022

Sales Associate

General Nutrition Centers, GNC
02.2013 - 08.2015

Some College (No Degree) - Apprenticeship- Tool And Die Maker

Grand Rapids Community College

Similar Profiles

CREATE PROFILE
Blake Maki