Blake Matzke
Network Analyst I
Ellis,KS
Summary
IT professional with twenty-year background in system administration, hardware and software troubleshooting and network management for best Tertiary Care Center in rural America.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Network Analyst I
HaysMed
Hays, Kansas
11.2001 - Current
- Maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals as well as performs network maintenance and administration for hospital operations.
- Ensures personal commitment to understanding and meeting the unique of intradepartmental customers by motivating, empowering and recognizing co-workers; fosters a team working environment, by communicating effectively with others; demonstrates a high level of skill in resolving difficult situations; and assists in creation of a department that is dedicated to measurable service excellence; assists with quality priorities and goals to ensure continuous improvement.
- Receives customer issues and interpret problems.
- Documents issue specific and updates tracking system regarding issues and projects until resolution; and creates and maintains documentation for assigned responsibility areas
- Identifies cause and/or eliminates unrelated factors; applies logical trouble shooting procedures; researches vendor specific updates and fixes; and applies resolution within services levels.
- Maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals as well as network maintenance and administration.
- Makes technical decisions within the polices of the hospital and IT Department to assure system and network continuity and data integrity within areas of assigned responsibility; and recovers systems and/or network components within assigned responsibility in the event of a disaster and/or testing.
Education
Associate of Science - Computer Science
Topeka Technical College
Topeka, KS 08.1999 - 05.2000
Skills
Print servers maintenance
Remote access support
Wireless Access Point
New feature testing
Data backup and recovery systems
Meticulous record-keeper
Preventive maintenance expert
Network device monitoring
LAN and WAN expertise
Mobile devices
Performance testing
Multiple access points
Decisive
Firmware upgrades knowledge
User account creation
Superb interpersonal skills
Account security maintenance
Change Management
Network Troubleshooting
Analytical thinking
VPN configurations
Timeline
Network Analyst I
HaysMed
11.2001 - Current
Associate of Science - Computer Science
Topeka Technical College
08.1999 - 05.2000