Blake Matzke

HaysMed

Hays, Kansas

11.2001 - Current

Maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals as well as performs network maintenance and administration for hospital operations.
Ensures personal commitment to understanding and meeting the unique of intradepartmental customers by motivating, empowering and recognizing co-workers; fosters a team working environment, by communicating effectively with others; demonstrates a high level of skill in resolving difficult situations; and assists in creation of a department that is dedicated to measurable service excellence; assists with quality priorities and goals to ensure continuous improvement.
Receives customer issues and interpret problems.
Documents issue specific and updates tracking system regarding issues and projects until resolution; and creates and maintains documentation for assigned responsibility areas
Identifies cause and/or eliminates unrelated factors; applies logical trouble shooting procedures; researches vendor specific updates and fixes; and applies resolution within services levels.
Maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals as well as network maintenance and administration.
Makes technical decisions within the polices of the hospital and IT Department to assure system and network continuity and data integrity within areas of assigned responsibility; and recovers systems and/or network components within assigned responsibility in the event of a disaster and/or testing.

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