Blake Mcgahee
Clearwater,United States
Summary
Experienced professional specializing in technical implementations and troubleshooting, with a proven track record in project management and systems integration using T-SQL, JavaScript, and PowerShell. Enhanced client training programs, resulting in increased satisfaction rates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Professional Services Consultant
DocuPhase
Clearwater, United States
07.2021 - Current
- Managed full project lifecycle for accounts payable automation solutions, ensuring successful deployment and user training.
- Engineered custom solutions using T-SQL and JavaScript for online forms and data integration with client ERPs.
- Authored PowerShell scripts to automate file-moving processes, enhancing operational efficiency.
- Collaborated with value-added resellers (VARs) to troubleshoot complex ERP integration issues, including Great Plains and NetSuite.
- Delivered projects requiring team collaboration and innovative engineering to address unique automation challenges.
Technical Support Engineer Team Lead
DocuPhase
Clearwater, United States
10.2018 - 07.2021
- Technical Support Engineer Team Lead.
- Mentored and provided guidance to Tier 1 and Tier 2 support representatives, ensuring consistent clarity and improving ticket resolution times.
- Managed the support team’s Scrum process, streamlining workflows, and enhancing team efficiency.
- Troubleshooting and maintaining customer websites and on-premises instances of the DocuPhase platform, utilizing a wide array of skills, including HTML, JavaScript, SQL, and IIS.
- Successfully resolved a wide range of technical issues related to document management and process workflows for a diverse customer base.
Education
Bachelor of Science - Information Technology
University of Florida
Gainesville, United States08.2025
Associate of Arts - General Studies
St Petersburg College
Clearwater, United StatesSkills
- T-SQL and SQL
- JavaScript
- PowerShell
- HTML
- API development
- SQL Server Management Studio
- Windows Server management
- IIS configuration
- Task scheduling
- Project scoping
- Agile and Scrum methodologies
- Software implementation
- Quality assurance testing
- Bug tracking and resolution
- Technical support services
- End-user training programs
- Stakeholder management
- Customized solutions
- Great Plains ERP
- NetSuite ERP
- Workday integration
- Navision ERP
- Codat integration
Certification
Series 6, FINRA
Key Professional Achievements
Set a company record by closing the most tickets in a single year during my first year as a Technical Support Engineer, which this drive and determination eventually lead to a promotion to Professional Services.
Timeline
Professional Services Consultant
DocuPhase
07.2021 - Current
Technical Support Engineer Team Lead
DocuPhase
10.2018 - 07.2021
Bachelor of Science - Information Technology
University of Florida
Associate of Arts - General Studies
St Petersburg College
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