Blake Peterson
Summary
Logistics and operations expert committed to enhancing team performance through effective communication and analytical skills. Demonstrated success in mentoring supervisors, optimizing delivery processes, and implementing safety initiatives that significantly reduce accidents, contributing to overall operational excellence.
Overview
8
8
years of professional experience
Work History
FT ON-ROAD SUPERVISOR
UNITED PARCEL SERVICE
12.2020 - Current
- Led and trained team of unionized drivers, ensuring compliance with safety regulations and timely delivery schedules.
- Successfully reduced accidents and injuries by 25% through proactive safety training and initiatives.
- Dispatched delivery routes efficiently, optimizing vehicle timing and workload distribution to maximize productivity.
- Maintained a clean and safe work environment, promptly reporting any safety hazards or equipment issues.
- Coordinated with cross-functional teams to implement continuous improvement initiatives, improving labor management and capacity planning.
- Mentored and coached new and existing supervisors to enhance their leadership skills, improve team performance, and foster a culture of continuous learning and development.
- Successfully covered for the manager during their absence, overseeing daily operations, managing team schedules, and ensuring smooth workflow continuity.
- Supported manager by conducting performance evaluations, implementing new procedures, and resolving employee issues, enhancing departmental efficiency.
- Leveraged ODSE, DMS, SSP, PFT, and I-GATE software to track project progress, monitor key performance indicators, and identify areas for process optimization and improvement.
- Coordinated training for new drivers on safety protocols and operational procedures.
- Supervised daily operations to ensure timely package delivery and route efficiency.
- Implemented process improvements to enhance workflow and reduce delays in service.
- Resolved customer inquiries related to delivery status and service concerns effectively.
- Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
- Prepared reports summarizing operational data, such as expenditures and man-hours worked, for review by the senior management team.
PT PACKAGE CENTER SUPERVISOR
UNITED PARCEL SERVICE
05.2018 - 12.2020
- Managed dispatch operations, coordinated pick-up schedules, and optimized routes to enhance customer satisfaction.
- Delivered customer service by addressing inquiries, resolving issues, and ensuring on-time deliveries.
- Trained and mentored new employees on company policies and procedures to promote compliance and efficiency.
- Excelled in high-pressure situations, remaining calm and focused while managing competing demands and responsibilities.
Education
BA - Communication
CSU
San Marcos01-2018
Skills
- Dispatch operations
- Fleet management
- Route optimization
- Safety compliance
- Customer relationship management
- Problem solving
- Decision making
- Adaptability and multitasking
- Organizational skills
- Team leadership
- Conflict resolution
- Technical skills
References
Available upon request.
Timeline
FT ON-ROAD SUPERVISOR
UNITED PARCEL SERVICE
12.2020 - Current
PT PACKAGE CENTER SUPERVISOR
UNITED PARCEL SERVICE
05.2018 - 12.2020
BA - Communication
CSU