Blake Prentice
College Station,TX
Summary
Driven and diligent, I excel in guest services and quality assurance, demonstrated during my tenure at H-E-B. Leveraging in-depth product knowledge and diplomatic communication, I significantly enhanced customer satisfaction. My collaborative teamwork ensured seamless event experiences at Lighthouse Catering, showcasing my ability to exceed employer expectations with exceptional customer service.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
H-E-B
Houston, TX
05.2023 - 08.2024
- Engaged with customers to provide exceptional service and address their needs.
- Bagged groceries efficiently while maintaining product safety and customer satisfaction.
- Performed various tasks assigned by managers to support store operations.
- Educated customers on special pricing opportunities and company offerings.
- Resolved customer inquiries in a timely manner.
- Greeted customers and identified their needs.
Versatile Team Member
Lighthouse Catering
Houston, TX
08.2023 - 12.2023
- Served food and beverages to tables, ensuring timely and accurate delivery.
- Assisted in food preparation and cooking, maintaining high standards of quality.
- Set up catering stations and assisted wedding attendees with food and drink needs, ensuring a seamless event experience.
- Acted as a Server, Busboy, and set up venue dining tables
Education
Associate of Applied Science - Construction Science
Blinn College
Bryan, TX12-2024
High School Diploma -
Cy-Woods High School
Cypress, TX06-2021
Skills
- Guest services
- In-Depth Product Knowledge
- Collaborative Teamwork
- Quality assurance
- Customer Complaint Resolution
- Diplomatic Communication
- Exceptional customer service
- Hard Working
- Focused on completing task at hand
Affiliations
- In my freetime, I play guitar and am a nature fanatic!
References
References available upon request.
Timeline
Versatile Team Member
Lighthouse Catering
08.2023 - 12.2023
Customer Service Associate
H-E-B
05.2023 - 08.2024
Associate of Applied Science - Construction Science
Blinn College
High School Diploma -
Cy-Woods High School
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