Marcel Winbush
Grand Rapids
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Home Depot
Wyoming
04.2026 - Current
- I work at the customer service desk which handles returns, order pick ups, tool rentals (separate from the Tool Rental desk), all phone calls to this Home Depot and various other functions to keep the store running smoothly.
- I recently received a Homer for safety after using proper knife techniques and my cut resistant gloves.
School Bus Aide
Dean Transportation
Kentwood
05.2025 - 09.2025
- Assisted in creating a positive and inclusive bus environment by promoting acceptance, understanding, and respect for all students
- Supported students during the transition between classroom and bus, helping them navigate the environment safely.
- Applied assistive technologies and adaptive equipment to ensure student safety during transportation.
- Monitored student progress through data collection and observation, offering actionable feedback to teachers and parents on improvement areas and support needed.
- Monitored student progress through data collection and observation, providing feedback to teachers and parents on areas of improvement or additional support needed.
- Maintained accurate records of student attendance, behaviors, progress notes, or any incidents that occurred throughout the day
- Left position due to scheduling conflicts that impacted availability.
Babysitter
self employed
Kentwood
01.2024 - 07.2024
- Facilitated educational playtime activities that enhanced cognitive development and creativity in children
- Communicated regularly with parents about child's well-being and daily activities, fostering trust and transparency
- Managed emergency situations calmly and efficiently, adhering to established protocols to prioritize children's safety
Education
Culinary Arts -
Grand Rapids Community College
Grand RapidsSkills
- Behavior management
- Food service operations
- Order fulfillment
- Processing cash transactions
- Transaction processing
- Cash management
- Inventory control
- Food preparation
- Food safety
- Restaurant operations
- Serving
- Attention to detail
- Time management
- Organizational skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Digital skills
- Typing
- Basic math
- Retail math
- Safe work practices
- Heavy lifting
- Culinary experience
- Cooking
- Creativity
- Working with children
- Child development
- Babysitting
- Student engagement
- Writing customers
- Guest services
- Team coordination
- Communication skills
- Effective communication
- Conflict resolution
- Food service
- Leadership
- Workspace cleanliness
- Food safety
- Presentation skills
- Technical skills
- Food service
- Food service operations
- Guest services
Certification
ServSafe
Languages
English
Government Name
Janila Winbush
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Customer Service Associate
The Home Depot
04.2026 - Current
School Bus Aide
Dean Transportation
05.2025 - 09.2025
Babysitter
self employed
01.2024 - 07.2024
Culinary Arts -
Grand Rapids Community College