Izabella Garza
San Antonio,TX
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Reliable and knowledgeable educator with experience developing and delivering engaging lessons. Friendly individual enjoys helping students learn new concepts and subjects.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Home Depot
05.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
Customer Service Associate
Walmart
11.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Arts - EC-6
The University of Texas At San Antonio
San Antonio, TX05.2025
Associate of Arts - Early Childhood Education
Northeast Lakeview College
Universal City, TX05.2023
High School Diploma -
Judson High School
Converse, TX05.2021
Skills
- Safety Awareness
- Shared Governance
- Instructional Technology
- Group and Individual Instruction
- Lesson Implementation
- Verbal and Written Communication
- Classroom Management
- Google Classroom
- Behavior Management
- Group Assistance
- Teaching Life Skills
- Class Engagement
- Class Encouragement
Timeline
Customer Service Associate
Home Depot
05.2022 - 05.2023
Customer Service Associate
Walmart
11.2021 - 05.2022
Bachelor of Arts - EC-6
The University of Texas At San Antonio
Associate of Arts - Early Childhood Education
Northeast Lakeview College
High School Diploma -
Judson High School
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