Wilfredo Gonzalez Salomon
Sayreville
Summary
Motivated and adaptable professional seeking an entry-level position with Con Edison. Skilled in multitasking, time management, and active listening, with strong computer proficiency and hands-on coordination. Bilingual with proven customer service experience and the ability to learn quickly in fast-paced environments. Eager to contribute to a dynamic team while building a long-term career in the energy and utilities industry.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Associate
Lowe’s
Jersey City
12.2022 - Current
- Educated customers on product features and benefits for informed decisions.
- Collaborated with team members to enhance customer service experience.
- Trained new associates on customer service standards and store operations.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Performed additional duties as assigned by management team.
- Accurate stock management.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Safety procedures.
Event Caterer
Sterling Affair
New York
06.2019 - 09.2020
- Collaborated with event planners to ensure catering aligned with themes.
- Assisted in setup and breakdown of dining areas for events.
- Communicated effectively with clients to confirm catering details and needs.
- Performed miscellaneous tasks as assigned by supervisor or management team.
- Lead a group for successful events.
- Distributed food to service staff for prompt delivery to customers.
- Prepared workstations with ingredients and tools to increase efficiency.
- Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes.
Education
Aircraft Pilot Training
ATP Flight School
05.2021 - 03.2022
Some College (No Degree) - Criminal Justice
Hudson County Community College
Jersey City, NJSkills
- Active listening
- Attention to detail
- Time management
- Project management
- Safety regulations
- Customer service
- Data entry
- Multitasking
- Hand-eye coordination
- Quick learning
- Safety procedures
- Team collaboration
- Problem solving
- Leadership skills
- Carrying heavy loads
- Safety awareness
- Clean driving record
- Endurance and stamina
- Computer skills
- Productivity
- Flexibility
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- Passed various Aircraft pilot tests; Written, Oral and practical.
- Recognized multiple times by my managers for following safety procedures, good customer service, stock counting accuracy, good time management and good work ethic.
- Lead a team to successful catering events.
- Provided good service on both my jobs, that way, increasing customer and event attendees satisfaction and overall increasing service ratings for the companies I work at.
Timeline
Customer Service Associate
Lowe’s
12.2022 - Current
Aircraft Pilot Training
ATP Flight School
05.2021 - 03.2022
Event Caterer
Sterling Affair
06.2019 - 09.2020
Some College (No Degree) - Criminal Justice
Hudson County Community College