Blake Rickman
Oregon,OH
Summary
Goal-oriented manager with extensive experience in Load Adjusts/Transfer industries, Rail Car and Rail Yard operations. Proven track record of driving revenue, increasing productivity, and optimizing employee talent. Skilled in team building, problem-solving, and customer relations. Dedicated to enhancing employee engagement and boosting performance.
Overview
8
8
years of professional experience
Work History
General Supervisor
Norfolk Southern
Bellevue, OH
11.2023 - Current
- Supervised, coached, and trained a staff of over seventy individuals on a daily basis.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee productivity and attendance records.
- Ensured that all required paperwork was completed accurately and on time.
- Reviewed inventory levels and placed orders as needed.
- Ensured trains were worked according to plan to ensure smooth terminal operation.
- Managed and supervised railcar repair operations, ensuring compliance with FRA regulations to maintain efficient and secure production.
- Maintained optimal mainline efficiency through timely response and resolution of train delays.
- Consistently met daily, weekly, and monthly production standards at Car Shop.
- Demonstrated expertise in overseeing day-to-day operations encompassing yard Operations, car shop functions, administration responsibilities, and maintaining seamless mainline fluidity.
Division Manager
ZA Construction
Toledo, OH
02.2022 - 11.2023
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Enhanced business operations through the implementation of practical networking techniques.
- Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers.
- Exercised independent judgment in onboarding, training, and motivating division staff to maximize performance.
- Built relationships with customers and community to establish long-term business growth.
- Met divisional objectives by recruiting and qualifying vendor and trade bases.
- Supervised daily planning, coordination, and administration for division operations.
- Implemented continuous improvements and exceeded team goals in collaboration with upper management.
- Identified areas of improvement in operational processes or systems to increase efficiency and effectiveness.
Senior Field Manager
Ironville Rail & Transfer
Toledo, OH
01.2017 - 02.2022
- Supervised and directed field personnel to ensure smooth field operations.
- Identified and effectively addressed operational obstacles related to availability of supplies and tools.
- Trained staff in equipment upkeep and ensured involvement in skill-enhancing drills.
- Managed senior-level personnel working in marketing and sales capacities.
- Tracked key performance indicators and enforced quality control measures.
- Recruited, interviewed and hired employees
- Established and communicated clear targets and objectives to team members.
- Ensured industry and government standards compliance through effective management of department resources and assets
- Ensured optimal deployment of field personnel by designing well-coordinated schedules throughout the entire assigned region.
- Addressed unhappy or angry customers with a calm and professional demeanor.
- Maintained positive customer relations through problem-solving and effective action implementation.
- Assessed workforce achievements and communicated useful recommendations to boost competence.
Education
High School Diploma -
Lake Local Schools
Millbury, OH05.2016
Skills
- Sales Leadership
- Employee Training
- Industry Expertise
- Inventory Control
- Operations Management
- Crisis Management
- Providing Feedback
- Critical Thinking
- Continuous Quality Improvement (CQI)
- Policy and Procedure Improvement
- Business Planning
- On-Time Project Delivery
- Quality Assurance and Control
Accomplishments
Obtained the Rank of Eagle Scout at the age of 17.
Timeline
General Supervisor
Norfolk Southern
11.2023 - Current
Division Manager
ZA Construction
02.2022 - 11.2023
Senior Field Manager
Ironville Rail & Transfer
01.2017 - 02.2022
High School Diploma -
Lake Local Schools
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