Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Rougeau

Kinder,LA

Summary

Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring many years' experience to a rewarding to new position.

Overview

5
5
years of professional experience

Work History

Intake Specialist

FreedomCare
Kinder, LA
07.2023 - Current
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Handled incoming and outgoing to assist patients in obtaining in home caregiving services,
  • Maintained contact with Area Agencies on Aging and Case Managers to receive necessary authorization for services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.

Trainer

Verida
Chattanooga, TN
11.2020 - 07.2023
  • Provided feedback on employee performance based on observed results during training sessions.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Recommended changes or improvements in existing training processes as needed.
  • Resolved any issues raised by participants during the training session in a timely manner.

Intake Representative

Unum
Chattanooga, TN
04.2019 - 11.2020
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Bachelor of Arts - French Teacher Education

University of Louisiana At Lafayette
Lafayette, LA
05-1987

Skills

  • Client intake
  • Group and individual instruction
  • Records Management
  • Empathic communication
  • Compassionate communication
  • Confidentiality
  • Attention to Detail
  • Active Listening
  • Customer Service
  • Collaboration and Teamwork

Timeline

Intake Specialist

FreedomCare
07.2023 - Current

Trainer

Verida
11.2020 - 07.2023

Intake Representative

Unum
04.2019 - 11.2020

Bachelor of Arts - French Teacher Education

University of Louisiana At Lafayette

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Blake Rougeau