Jalisa Neal
Port Orange,FL
Summary
Dynamic and compassionate Intake Specialist at Halifax Hospital with proven expertise in client intake and confidentiality. Skilled in data entry and critical thinking, I enhanced patient interactions and streamlined processes, ensuring compliance with HIPAA regulations. Recognized for fostering teamwork and delivering exceptional patient care, contributing to a positive healthcare environment.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Intake Specialist
Halifax Hospital
Port Orange ,FL
09.2022 - 12.2023
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Verify patient’s health insurance eligibility
Med Technician
Gold Choice
Ormond Beach, FL
03.2020 - 08.2022
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
Shift Supervisor
Spruce Creek Assisted Living
Port Orange, FL
07.2015 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Payroll management
Inbound Trainer /sales Supervisor
American Support
Daytona Beach
06.2010 - 02.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Education
Diploma - Cosmetology
Daytona State College
Daytona Beach, FL01.2018
Associate Degree In Criminal Justice -
Daytona State College
Daytona Beach, FL05.2012
High School Diploma - Health Administration
New Smyrna Beach High School
New Smyrna Beach, FL05.2010
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Client intake
- Appointment scheduling
- Inventory management
- Patient scheduling
- Confidentiality
- Multi-line phone operations
- Microsoft office
- Employee training
- Customer service
- Maintaining client records
- Problem-solving
- Active listening
- De escalation tactics
- Collaboration and teamwork
- Client and family interviews
- Application processes
- Certified in CPR/AED
- Home visits
Timeline
Intake Specialist
Halifax Hospital
09.2022 - 12.2023
Med Technician
Gold Choice
03.2020 - 08.2022
Shift Supervisor
Spruce Creek Assisted Living
07.2015 - 04.2021
Inbound Trainer /sales Supervisor
American Support
06.2010 - 02.2015
Diploma - Cosmetology
Daytona State College
Associate Degree In Criminal Justice -
Daytona State College
High School Diploma - Health Administration
New Smyrna Beach High School