BLAKE SAGE
Middletown,CT
Summary
Highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Systems Coordinator
University Of Connecticut Health Center
Farmington, CT
12.2017 - 08.2022
- Administrator for healthcare carriers and software vendors.
- Liaison between Clearinghouse, Information Technology, Providers and PC users.
- Utilized State and Federal statutes and regulations relating to processing services.
- Coordinated with external vendors for technical support on systems-related issues.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Manifested self-reliance by meeting and exceeding workflow needs.
- Developed reports outlining system utilization statistics for review by senior management.
- Created user accounts and assigned access privileges based on individual roles within the organization.
- Monitored and maintained system performance, including troubleshooting hardware and software issues.
- Interacted with a wide range of management levels throughout the organization coupled with a strong ability to influence others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained inventory of all hardware components used in the network environment.
- Responded promptly to user requests regarding technical support needs.
- Investigated problems reported by users, identified root causes, and implemented solutions.
- Prepared detailed documentation regarding all aspects of system administration activities.
Patient Services Representative
University Of Connecticut Health Center
Farmington, CT
04.2008 - 12.2017
- Applied HIPAA privacy and security regulations while handling patient information.
- Screened patients for eligibility for state, local and federal assistance programs.
- Schedule, oversee and review workflow for assigned staff.
- Reimburse and adjust claims billed in error.
- Working knowledge of CPT, ICD-9 and ICD-10 codes.
- Analyze and resolve complex financial and technical data.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
- Helped protect providers and facility from legal liabilities by proactively assessing risks.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Reviewed patient records for accuracy and completeness of data entry.
- Processed payments through cash register accurately and efficiently.
- Performed administrative duties such as filing documents into electronic health record system.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Verified demographics and insurance information to register patients in computer system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Clerk
University Of Connecticut Health Center
Farmington, CT
08.2007 - 04.2008
- Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with standards.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
- Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
- Developed detailed spreadsheets to track financial data and trends.
- Organized computer-based information to minimize errors.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Assisted team members with special projects by coordinating records and resources to meet expected requirements.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Copied, scanned and filed confidential documents to maintain office records.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Maintained inventory levels of office supplies and equipment as needed.
- Performed data entry tasks to update customer accounts records.
Education
Certificate - Communications
Asnuntuck Community College
Enfield, CT09.2019
Certificate - Computer Engineering Technology
Manchester Community College
Manchester, CT11.2017
High School Diploma -
Vinal Technical High School
Middletown, CT06.1993
Skills
- Network Administrator
- Server and network configuration
- Desktop Technician
- Resolution Support
- Analytical and Quantitative skills
- Team Leader
- Effective Communication skills
- Staff Training
- Microsoft 365
- Strategist
Timeline
Systems Coordinator
University Of Connecticut Health Center
12.2017 - 08.2022
Patient Services Representative
University Of Connecticut Health Center
04.2008 - 12.2017
Clerk
University Of Connecticut Health Center
08.2007 - 04.2008
Certificate - Communications
Asnuntuck Community College
Certificate - Computer Engineering Technology
Manchester Community College
High School Diploma -
Vinal Technical High School