Blake Smith
Claremore
Summary
Accomplished Account Manager with a proven track record at Crawford Electric Supply, enhancing customer relationships and skyrocketing revenue by 1,750%. Expert in CRM software and client relations, I've led teams to exceed sales targets and foster collaboration. Recognized for turning strategic insights into actionable sales growth, achieving a 209% sales increase in a single month.
Experienced with process optimization and team leadership, ensuring high performance and efficiency. Utilizes keen analytical skills to identify and implement improvements that enhance productivity. Track record of driving successful initiatives through effective problem-solving and strategic planning.
Developed training programs and managed learning initiatives in corporate environment, seeking to transition into new field. Expertise in curriculum development and employee onboarding with focus on improving team performance. Looking to apply transferrable skills in program management and instructional design in new industry.
Overview
12
12
years of professional experience
Work History
Account Manager
Crawford Electric Supply
04.2023 - Current
- Transformed customer accounts, achieving a revenue increase from $100,000K to $1,8,500,000 in 18 months.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Sales Account Manager
Hilti North America
01.2022 - 03.2023
- Oversaw key accounts familiar with our business, maintaining strong connections with top contractors in the Tulsa market.
- Consistently achieved quarterly sales objectives in assigned territory during 2022.
- In my last month in he role, I achieved 209% increase in sales compared to the prior year in February 2023.
- Recognized as Account Manager of the Month 4 times over 15 months, showcasing consistent excellence in managing client accounts.
Product Support Specialist
Hilti North America
11.2020 - 01.2022
- Handled inbound calls to assist customers and employees with critical application issues in the construction sector.
- Trained newly hired customer service representatives on available products and services.
- Utilized probing questions to determine customer requirements and aligned them with suitable products.
Lead Process Expert
Hilti North America
08.2017 - 11.2020
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
- Exceeded 2018 year-end review expectations through the successful completion of several projects.
- Coordinated with various departments to streamline and improve current processes.
- Optimized operations, analyzed bottlenecks, and identified areas for improvement.
- Spearheaded the creation of new workflows to accommodate shifting business requirements.
Outbound Sales Representative
Hilti North America
05.2015 - 08.2017
- Increased market share through strategic management of steel and metal accounts.
- Conducted remote meetings with C-suite executives to identify and develop large business opportunities.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Collaborated with marketing teams to develop and execute promotional strategies.
Inside Sales
Hilti North America
01.2014 - 05.2015
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Led team in achieving key metrics including daily call targets, fleet tool sales, and customer credit rate.
- Trained account managers on the effective use of online tools to reduce call volume.
- Handled special projects in alignment with management directives.
Ebay Sales Director
Jim Norton Toyota
09.2012 - 01.2014
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT04-2022
Associate of Science - Health And Physical Fitness
Carl Albert State College
Poteau, OKSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Sales development
- Team Training
- Project management
- Operations
- Marketing
- CRM software
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursLanguages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Account Manager
Crawford Electric Supply
04.2023 - Current
Sales Account Manager
Hilti North America
01.2022 - 03.2023
Product Support Specialist
Hilti North America
11.2020 - 01.2022
Lead Process Expert
Hilti North America
08.2017 - 11.2020
Outbound Sales Representative
Hilti North America
05.2015 - 08.2017
Inside Sales
Hilti North America
01.2014 - 05.2015
Ebay Sales Director
Jim Norton Toyota
09.2012 - 01.2014
Bachelor of Science - Business Management
Western Governors University
Associate of Science - Health And Physical Fitness
Carl Albert State College
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