Summary
Overview
Work History
Education
Skills
Timeline
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Blake Staggs

Dallas,TX

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

10
10
years of professional experience

Work History

Account Manager

Gartner
04.2022 - 09.2023
  • Successfully managed a portfolio of midsize businesses with annual revenue up to $1 billion, focusing on retention and upselling to C-Suite executives, achieving substantial revenue growth while ensuring high customer satisfaction.
  • Meticulously updated and maintained accurate records of sales activities and customer interactions in CRM, ensuring a comprehensive understanding of client needs.
  • Collaborated effectively with cross-functional teams to deliver customized event solutions, showcasing adaptability and a customer-centric approach.
  • Developed close working relationships with CIOs and executive leadership, demonstrating a keen understanding of their business needs and aligning services accordingly.

F-16 Crew Chief

Arizona Air National Guard
03.2016 - 03.2022
  • Led initiatives to optimize outcomes by developing robust inventory and aircraft data systems, ensuring meticulous documentation of aircraft records.
  • Oversaw all aspects of the 20-aircraft fleet LOX (Liquid Oxygen) program, including filling, documentation, and process verification, showcasing attention to detail and compliance.
  • Drove profitability through effective inventory management systems, resulting in a 10% reduction in spare parts inventory, demonstrating cost-effective practices.
  • Demonstrated exceptional skills in the regular maintenance of a $40 million aircraft, including pre-flight inspections, document management, and diligent follow-ups on maintenance activities, emphasizing reliability and precision.
  • Ensured a hazard-free workplace by implementing and enforcing precautionary measures related to hazardous actions, achieving zero hazardous incidents.

Co-Founder/ COO

FitUin INC
05.2019 - 09.2021
  • Assembled and led a diverse team to collaboratively conceptualize and create an application-based product, addressing issues with scheduling same-day medical appointments.
  • Successfully secured $100,000 in investments, showcasing strong fundraising and pitch presentation skills, essential for fostering client relationships.
  • Built and managed a cross-functional team of 16 developers, ensuring timely product development and delivery, achieving full application functionality within 4 months.
  • Elevated sales operational quality and team performance by creating, implementing, and managing a sales strategy and development system. Enrolled 25 medical practices for BETA testing, demonstrating client engagement and satisfaction.
  • Developed a Client Success program and metrics for participating BETA testers, emphasizing a customer-centric approach.

Customer Success Manager

Staggs Chiropractic
01.2014 - 03.2018
  • Elevated customer satisfaction and loyalty through the delivery of outstanding service, actively supporting daily office operations, including scheduling, payment processing, and billing.
  • Resolved customer complaints with speed and professionalism, resulting in a 7% increase in return patients in the first year, showcasing effective conflict resolution and customer retention skills.
  • Directly contributed to a 10% year-over-year revenue increase by ensuring unwavering client satisfaction through consistently delivering best-in-class patient services.
  • Diligently planned and implemented patient appreciation programs, hosting 4 events each year, fostering a strong sense of community and loyalty among clients.

Education

Master of Arts - Management And Leadership

Thunderbird School of Global Management
Glendale, AZ
05.2023

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
12.2021

Skills

  • Account Management
  • Complaint Management
  • Contract Negotiation
  • Client Relationship Management
  • Strategic Communication
  • Client Retention
  • Client Service Excellence
  • Team Building and Leadership

Timeline

Account Manager

Gartner
04.2022 - 09.2023

Co-Founder/ COO

FitUin INC
05.2019 - 09.2021

F-16 Crew Chief

Arizona Air National Guard
03.2016 - 03.2022

Customer Success Manager

Staggs Chiropractic
01.2014 - 03.2018

Master of Arts - Management And Leadership

Thunderbird School of Global Management

Bachelor of Arts - Psychology

Arizona State University

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Blake Staggs