Blake Swanson
Seminole,FL
Summary
Proven leader and customer service expert with a track record of enhancing client satisfaction at Pelican Golf Club. Skilled in problem-solving and teamwork, adept at building client relationships and boosting team productivity. Achieved significant improvements in guest feedback through attentive service and effective team collaboration.
Overview
7
7
years of professional experience
Work History
Concierge Team Member
Pelican Golf Club
Belleair, FL
09.2022 - Current
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
- Assisted in resolving guest concerns promptly, resulting in positive feedback and return visits.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
Team Leader
Smoothie King
Seminole, FL
09.2017 - 05.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05.2024
Skills
- Goal oriented
- Customer Service
- Problem-solving skills
- Teamwork and Collaboration
- Time Management
- Multitasking proficiency
- Building client relationships
Timeline
Concierge Team Member
Pelican Golf Club
09.2022 - Current
Team Leader
Smoothie King
09.2017 - 05.2022
Bachelor of Science - Health Sciences
University of South Florida