Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Yarbrough

Austin,TX

Summary

Highly-motivated individual with the desire to take on new challenges that unitizes problem-solving and multitasking abilities in a professional working environment. I pride myself on being detailed, having great organizational skills, being an effective communicator, and a strong presenter.

Overview

8
8
years of professional experience

Work History

Client Success Specialist

Arrive Logistics
Austin, TX
02.2021 - 12.2023
  • Oversaw key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
  • Communicated account status regularly and escalated business concerns to senior leadership team.
  • Partnered closely with sales teams to verify customer satisfaction throughout their shipments lifecycle and drive continued growth with enterprise and strategic accounts.
  • Designed processes to drive results and identify improvements.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Supported sales team members to drive growth and development.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.

Lead Customer Service Associate

Lowe's
San Marcos, TX
01.2016 - 01.2021
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped customers with merchandise purchases, exchanges and returns.

Education

Some College (No Degree) - Advertising

Texas State University
San Marcos, TX

Skills

  • Excellent written and oral communication
  • Sales proficiency
  • Problem solving
  • Customer relations
  • Senior leadership support
  • Account management
  • Report generation
  • System implementation
  • Project Management
  • Strategic Planning

Timeline

Client Success Specialist

Arrive Logistics
02.2021 - 12.2023

Lead Customer Service Associate

Lowe's
01.2016 - 01.2021

Some College (No Degree) - Advertising

Texas State University
Blake Yarbrough