Summary
Overview
Work History
Skills
Timeline
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Elizabeth Caldwell

Lufkin,TX

Summary

Adept at driving customer satisfaction, I excelled at Etech by implementing strategies that enhanced client relationships and retention. My blend of analytical prowess and exceptional communication skills led to continuous improvement initiatives, underpinning my ability to multitask and solve problems effectively. This approach, coupled with a commitment to service excellence, marks a proven track record of success.

Overview

11
11
years of professional experience

Work History

Client Success Specialist

Etech
08.2023 - Current
  • Customer service: Proven ability to drive Customer satisfaction
  • Evaluated client feedback to identify patterns and opportunities for continuous improvement initiatives.
  • Implemented effective communication strategies for improved client relationships and retention rates.
  • Championed a customer-centric culture within the organization, instilling a shared commitment to delivering exceptional client experiences.
  • Excellent communication skills.
  • analytical skills: Ability to analyze key performance indicators (KP|s)

Assistant Manager

Family Dollar
10.2013 - 03.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Skills

  • Customer Service
  • Customer Relations
  • Strategic communications
  • Multitasking Abilities
  • Problem-solving abilities
  • Excellent Communication
  • Understanding Customer Needs
  • Computer Skills
  • Customer service excellence
  • Calm Under Pressure
  • Active Listening
  • Effective Communication
  • Problem Resolution
  • Self Motivation

Timeline

Client Success Specialist

Etech
08.2023 - Current

Assistant Manager

Family Dollar
10.2013 - 03.2015
Elizabeth Caldwell