Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cody Meek

Austin,TX

Summary

Experienced professional with over a decade of expertise in delivering exceptional customer experiences. Proficient in customer onboarding and maintaining high retention rates across various industries in both tech startups and international corporations. Proven track record of leading teams and collaborating within cross-functional teams to create new processes and enhance operational efficiency. Seeking to leverage my abilities and skills to benefit your company in becoming the industry leader in customer experience and success.

Overview

8
8
years of professional experience

Work History

Client Success Specialist

ESO
Austin, TX
10.2022 - Current
  • Involved in sustaining client relationships, executing renewals, and preventing churn across the entire suite of SaaS products
  • Managed operational relationships and renewal efforts for 40+ international acquisition clients while strategizing on eventual migration to core products
  • Ongoing projects including prizing realization, legacy product EOL's, and new product launches with emphasis on curating frictionless experiences for our customers.

Customer Operations Manager

Square Roots Urban Farm
02.2020 - 03.2022
  • Onboarded new clients and managed customer relationships and ordering cadence with 85+ establishments throughout NYC
  • Forecasted weekly demand with 94% accuracy and coordinated with the farm manager to match supply
  • Organized detailed sales, distribution, and marketing plans to expand sales growth for a total of six product launches
  • Coordinated all logistics operations, including route design, ensuring efficient delivery of fresh, hyper local produce three times a week
  • Redesigned and digitized our invoicing procedures, saving time, labor cost, and reducing waste by 50% across all campuses in the company
  • Served as the point of contact and daily manager for the logistics team, supporting their emotional needs and technical issues while on route.

Brand Ambassador and Logistics Associate

Square Roots Urban Farm
Brooklyn, NY
01.2019 - 02.2020
  • Responsible for intro marketing, sampling, and delivery of hyper local herbs to over 50 prospective clients
  • Interviewed potential hires and trained new hires in logistics operations and forward facing customer service
  • Taught community members about vertical farming and sustainable urban agriculture

Real Estate Agent

Keller Williams NYC
01.2017 - 01.2019
  • Residential sales and rentals
  • Client management and customer service
  • Organizational skills involving curating itineraries and collaborating with brokers and landlords across Manhattan and Brooklyn

Education

B.A. - Anthropology, Business Administration

University of Texas At Austin
Austin, TX
05.2015

Skills

  • Microsoft Office
  • Customer retention
  • Client onboarding
  • Training and mentoring
  • Verbal and written communication
  • CRM software
  • Operational efficiency
  • Collaborative mindset
  • Client relations
  • Account management
  • Problem-solving abilities

Languages

English (Native proficiency)
Danish (Beginner)

Timeline

Client Success Specialist

ESO
10.2022 - Current

Customer Operations Manager

Square Roots Urban Farm
02.2020 - 03.2022

Brand Ambassador and Logistics Associate

Square Roots Urban Farm
01.2019 - 02.2020

Real Estate Agent

Keller Williams NYC
01.2017 - 01.2019

B.A. - Anthropology, Business Administration

University of Texas At Austin

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Cody Meek