BLAKE D. SMITH

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
• Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

• Identified customer service trends to provide recommendations for process and procedural improvements.
• Created customer support strategies to increase customer retention.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Researched issues with shipments, product damage and incorrect product amounts.
• Tasked with data entry, records oversight and issue resolution
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize success.

• Starting in August of 2020 to present, after the COVID pandemic, I was unsure if my current profession as a physical fitness trainer was sustainable with all the closures. I then decided to return to school full time to expand my knowledge and obtain my Bachelor's degree in which I graduated with in May of 2023.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed and actualized customer service initiatives to decrease wait times.
• Responded to customer calls and emails to answer questions about products and services.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information for various products.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Designed specific workout systems for individual clients based on performance ability.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.

Performed maintenance work, equipment operation, custodial, landscaping, tree maintenance, or other duties to meet the needs of St. Louis Parks's Parks and Recreation Department.

• Maintained grounds by trimming, weeding, and general clean-up.
• Performed planting, watering, mulching, and edging of lawns.
• Kept grass, trees and landscaping beds in professional condition with regular care.
• Checked on safety and operation of park equipment every week.
• Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
• Removed debris and waste from outdoor areas.

• Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
• Worked with internal staff to process documents and sent for closing.
• Identified areas of weakness and recommended or implemented process improvements.
• Assisted with document troubleshooting and recovery of corrupt documents and files.
• **This employment ended due to COVID pandemic**

• Enforced rules and held customers accountable for not following gym regulations.
• Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
• Sold memberships and personal training sessions to new customers.
• Assessed staff needs and offered assistance with checking in patrons during busy times.
• Greeted customers and offered them assistance.
• Managed check-in and check-out process of items.

• Maintained athletic fields for area youth and adult leagues.
• Fertilized and watered grounds for optimal growth to establish a beautiful park setting for the city.
• Kept grass, trees and landscaping beds in professional condition with regular care.
• Installed and moved temporary structures for different types of events.
• Secured park gates or doors at closing time and unlocked at opening.
• Checked on safety and operation of park equipment every week.
• Upheld safety standards in different seasons by handling ice, snow and other periodic issues.
• Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.

• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Researched issues with shipments, product damage and incorrect product amounts.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.