BLAKE H. ERNEST
Providence,RI
Summary
Dedicated and experienced business professional looking to secure a challenging position with a reputable organization to expand my learnings, knowledge, and skills. Seeking a position to continue my career in a high-level professional environment where I can utilize my skills and business studies background to the fullest.
Overview
4
4
years of professional experience
Work History
Sales Coordinator
Homewood Suites by Hilton Providence Downtown
Providence, RI
07.2024 - Current
- Coordinated the sales and marketing initiatives of the hotel.
- Facilitated contract negotiations with local companies.
- Assist with budget preparation for the market-leading hotel.
- Responsible for responding to group leads in a timely manner.
- Analyzed sales performance data against targets to determine effectiveness of sales strategies employed by organization.
- Managed the hotel's social media pages on Facebook and Instagram.
Business Support Specialist
Citizens Bank
Johnston, Rhode Island
01.2024 - Current
- Responsible for reviewing investment client files from branches within the organization
- Sorting and compiling documents for data entry
- Completing operational risk management activities such as Procedural governance, Compliance training & Record Retention
- Leveraged and acquired proficiency in Salesforce.
Front Office Supervisor
Hilton Garden Inn At Gillette Stadium
Foxborough, MA
08.2023 - 12.2024
- Assist in the interviewing and strong performance supervision of front office associates
- Ongoing review of staff to ensure adherence to established policies and procedures
- Process check-in and check-out, verify billing, create reservations, and process special requests
- Knowledge of hotel property and local attractions to assist guest
- Establish and maintain open collaborative relationships with direct reports and management throughout the hotel
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness
- Ongoing analysis of process for continuous improvement/efficiency
- Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
- Identify service issues and trends
- Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
- Balance cost controls with exceptional guest service and associate satisfaction.
Night Auditor
The Hamilton Alpharetta, Curio Collection
Alpharetta, Georgia
06.2022 - 08.2023
- Verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail
- Reconciling all credit card transactions and financial records for the accounting department to ensure all transactions are accounted for
- Balancing all accounts from the day shift in all departments of the hotel.
Hotel Intern
Omni Hotel
Atlanta, GA
07.2021 - 06.2022
- Omni Hotel at CNN Center, biggest Omni Hotel in the World, with over 1,000 rooms and 43 floors
- Worked various jobs including Front Desk Agent, Telephone Operator, Concierge and Bellman
- Checked in & out hundreds of guests per day as Front Desk Agent
- Mastered first class hospitality skills and great personal skills.
Corporate Office Intern
Stablegold Hospitality
Duluth, GA
04.2021 - 07.2021
- Worked as the assistant to the Marketing Director and Real Estate Analyst
- In charge of Economy Hotel advertisements in Georgia, Tennessee, Oklahoma, & North Dakota
- Supported company CEO by filing documents, copying paperwork and delivering packages
- Discovered new marketing strategies for the Marketing team of Stable gold Hospitality
- In charge of hiring hotel staff such as Front Desk Agents, Maintenance, and Housekeeping
- Researched new hotel properties on the market
- In charge of purchase orders for all properties.
Education
Bachelor of Business Administration - Business Management
Loyola University
New Orleans, LA05-2021
Skills
- Hilton PEP Solicitation
- CVENT
- Meeting Broker
- Delphi
- Salesforce
- Property Engagement Platform (PEP) Reservations Systems
- OnQ Hilton Reservations System
- Opera Reservations Systems
- Supervisor Experience
- Auditing Experience
- Social Media
- Guest Service Professional
- Available to Relocate or Work Remotely
- Strong Verbal and Written Communication Skills
- Organized Self Starter with Ability to Prioritize Time Sensitive Assignments
- Outstanding Interpersonal Skills
- Ability to Manage Multiple Projects in a Fast Paced Environment
- Proficient in Microsoft Office Suites including Word, Excel and PowerPoint
- Administrative Experience
Timeline
Sales Coordinator
Homewood Suites by Hilton Providence Downtown
07.2024 - Current
Business Support Specialist
Citizens Bank
01.2024 - Current
Front Office Supervisor
Hilton Garden Inn At Gillette Stadium
08.2023 - 12.2024
Night Auditor
The Hamilton Alpharetta, Curio Collection
06.2022 - 08.2023
Hotel Intern
Omni Hotel
07.2021 - 06.2022
Corporate Office Intern
Stablegold Hospitality
04.2021 - 07.2021
Bachelor of Business Administration - Business Management
Loyola University
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