Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Jana Masri

Jana Masri

West Warwick

Summary

An ambitious and hardworking college student is dedicated to maintaining high academic performance while actively pursuing professional growth. Committed to balancing coursework with real-world work experience, I consistently meet and exceed targets in every role. Passionate about delivering the highest quality of service, building strong relationships, and contributing positively to any team. Eager to leverage my skills, knowledge, and strong work ethic to take on new challenges, continuously improve, and make a meaningful impact in a dynamic, fast-paced environment. Motivated by opportunities to learn, grow, and apply innovative solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Coordinator

Homewood Suites by Hilton Providence Downtown
Providence
02.2025 - Current
  • Coordinated sales activities and maintained communication with clients and vendors.
  • Assisted in achieving sales targets by streamlining administrative processes.
  • Managed CRM data entry, tracking sales activities, and preparing reports.
  • Analyzed market trends, and prepared sales forecasts and performance reports.
  • Developed and implemented sales strategies to drive revenue growth.

Guest Services Agent

Homewood Suites by Hilton Downtown
Providence
08.2023 - 02.2025
  • Managing the check-in and check-out processes, ensuring a smooth and welcoming experience for guests.
  • Addressing guests' inquiries, requests, and complaints in a professional and friendly manner to guest satisfaction.
  • Assisting guests with reservations, modifying bookings, and handling cancellations as needed.
  • Managing billing procedures, processing payments, and resolving billing inquiries.

Server

Providence Marriott Downtown
Providence
05.2023 - 08.2023
  • Working as a server at a full-service hotel, providing dynamic and customer-centric service.
  • As a server, my primary responsibility is to provide excellent food and beverage service to hotel guests in the hotel's restaurant, bar, and banquet events.
  • Expert in menu knowledge, order taking with accuracy, table setting and preparation, teamwork, and problem solving.

Front Desk Associate

Yaldiz Sky Hotel
West Bank
03.2021 - 10.2022
  • Working at the front is a crucial and multifaceted role. As a front desk associate, my primary responsibility was to provide excellent customer service and create a positive first impression for guests.
  • Expert in customer service, communication, organization, problem-solving, upselling skills, attention to detail, time management, and teamwork.

Education

Bachelor of Arts - Business Management

The University of Rhode Island
Kingston, RI
08.2025

Associate of Arts - Business

Community College of Rhode Island
Warwick, RI
05-2025

High School Diploma -

Kamal Junblat High School
WestBank, Palestine
05-2022

Skills

  • Customer service
  • Problem solving
  • Communication
  • Time management
  • Multi-tasking
  • Attention to detail
  • Administrative support
  • Negotiation and closing deals
  • Sales strategy and planning

Accomplishments

  • Kappa Beta Delta | International Honor Society

Certification

  • Certificate for Introduction to Business Intelligence.
  • Certificate for Corporate Finance Fundamentals.
  • Certificate for Economics for Capital Markets.
  • DELF A1 – French Language Certification
  • DELF A2 – French Language Certification

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
Turkish
Limited
French
Limited

Timeline

Sales Coordinator

Homewood Suites by Hilton Providence Downtown
02.2025 - Current

Guest Services Agent

Homewood Suites by Hilton Downtown
08.2023 - 02.2025

Server

Providence Marriott Downtown
05.2023 - 08.2023

Front Desk Associate

Yaldiz Sky Hotel
03.2021 - 10.2022

Bachelor of Arts - Business Management

The University of Rhode Island

Associate of Arts - Business

Community College of Rhode Island

High School Diploma -

Kamal Junblat High School

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