Summary
Overview
Work History
Education
Skills
Timeline
Professional Development
Generic

Blake Kurdys

Grand Rapids

Summary

Experienced with diagnosing and resolving technical issues. Utilizes excellent problem-solving abilities to ensure customer satisfaction and system efficiency. Knowledge of troubleshooting techniques and technical service processes to deliver optimal support.

Overview

9
9
years of professional experience

Work History

Technical Service Representative

Peckham, Inc
04.2017 - 11.2024
  • Provided remote technical support for approximately 30,000 USDA employees, resolving hardware, software, and network-related issues
  • Maintained an SLA quality score of 90%+
  • Authored and updated knowledge base articles in collaboration with subject matter experts for Tier 1 agent use
  • Resolved client issues involving Microsoft Office, Active Directory, Citrix, VPN, Intune, and mobile device authentication

Intern

Code on Wheels
07.2025 - Current
  • Supporting nonprofit operations under the Advancement Director in a hybrid, flexible environment
  • Managing contact records and project workflows using Monday.com CRM; contributing to process optimization and automation
  • Supported two dozen student Chrome and Windows laptops
  • Creating and scheduling content for social media platforms (Instagram, Facebook, LinkedIn); analyzing engagement metrics
  • Conducting inventory tracking of laptops and tech equipment used in community programs
  • Analyzing program data (student engagement, attendance, demographics) and preparing visual reports on impact
  • Contributing to internal documentation, onboarding guides, and process improvement initiatives


Brand Ambassador

Adult Beverage Solutions
02.2023 - 05.2023
  • Delivered exceptional customer service by providing product samples of beer, wine, and spirits.
  • Engaged with customers at major grocery outlets and liquor stores to promote brand awareness.
  • Supported sales goals by effectively communicating product features and benefits to potential customers.

Team Member

Meijer
11.2016 - 01.2017
  • Delivered excellent customer service in the bakery department, assisting with product inquiries and purchases
  • Maintained cleanliness and organization in bottle return and receiving areas to ensure smooth store operations
  • Supported daily store functions by performing stocking, inventory, and customer assistance tasks as needed

Education

Certificate - Pre-Cyber Security

Grand Rapids Community College
Grand Rapids, MI
01-2028

High School Diploma -

Jenison High School
Jenison, MI
05-2016

Skills

  • OSHA 10-Hour Safety Certified

  • Hardware and Software Troubleshooting

  • Customer Service Excellence

  • System Installation and Configuration

  • VPN Authentication Issue Resolution

  • Windows OS Expertise (7, 10, 11)

  • Remote Support Tools Proficiency

  • Security Protocols Knowledge

  • IT Support Tool Familiarity

  • Office 365, SharePoint, & Mobile Device Troubleshooting

  • User account management in Active Directory

  • PC Setup and maintenance

  • Equipment inventory management

Timeline

Intern

Code on Wheels
07.2025 - Current

Brand Ambassador

Adult Beverage Solutions
02.2023 - 05.2023

Technical Service Representative

Peckham, Inc
04.2017 - 11.2024

Team Member

Meijer
11.2016 - 01.2017

Certificate - Pre-Cyber Security

Grand Rapids Community College

High School Diploma -

Jenison High School

Professional Development

  • Participant – FutureTech Careers Program
  • Grand Rapids Community College (GRCC) — Jan 2025 – Present


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