BLANCA BERGER
Merrillville,USA
Summary
I am a friendly, loyal and dedicated individual who has an ambition to succeed in any environment. Am still willing to learn and am always up for a challenge whatever the situation. I work well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist Working Lead
Knowledge Services
Indianapolis, IN, USA
03.2021 - Current
- Maintained a high level of confidentiality when dealing with sensitive information related to clients' cases.
- Stayed current with changes in rules, laws and procedures to maintain timeliness and accuracy.
- Participated in training sessions designed to increase knowledge of relevant policies and procedures.
- Reviewing of cases for proper case processing
- Evaluated eligibility for various assistance programs, ensuring compliance with state and federal regulations.
Eligibility Specialist/Hearings and Appeals/Benefit Recovery
Conduent
Crown Point, IN, USA
06.2015 - 03.2021
- Conducted eligibility assessments for various benefit programs, ensuring compliance with regulatory standards.
- Reviewed and processed applications efficiently, enhancing overall application turnaround time.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Resolved discrepancies with client applications to verify eligibility.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ04-2012
Associate Degree - Medical Assisting
Commonwealth Business College
Merrillville, IN05-2003
High School Diploma -
Merrillville High School
Merrillville, IN06-1999
Skills
- Effective multitasking
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and paperwork
Timeline
Eligibility Specialist Working Lead
Knowledge Services
03.2021 - Current
Eligibility Specialist/Hearings and Appeals/Benefit Recovery
Conduent
06.2015 - 03.2021
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate Degree - Medical Assisting
Commonwealth Business College
High School Diploma -
Merrillville High School