Blanca Darwin
El Paso,TX
Summary
Detail-oriented banking professional skilled in building client relationships and ensuring compliance with regulations. Successful in managing cash drawers and processing transactions, contributing to a seamless customer experience.
Overview
12
12
years of professional experience
Work History
Teller
First Savings Bank
El Paso, TX
03.2024 - Current
- Managed cash drawer, ensuring proper balance and security.
- Educated customers on bank products and services available.
- Collaborated with team members to enhance customer experience.
- Maintained compliance with banking regulations and policies.
- Resolved customer complaints promptly and professionally.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained confidentiality of all customer records and information according to company policies.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Answered customer inquiries regarding bank products and services.
Teller and Personal Banker
Wells Fargo Bank
El Paso, Texas
09.2013 - 03.2021
- Prepared daily reports of transactions for management review.
- Handled customer complaints professionally and promptly.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
Education
Associate of Arts - Business Management
Southwest University
El Paso05-2017
Skills
- Cash management
- Compliance adherence
- Customer transactions
- Financial product knowledge
- Transaction processing
- Customer relationship management
- Detail-oriented
- Sales techniques
- Problem solving
- Effective communication
- Time management
References
References available upon request.
Timeline
Teller
First Savings Bank
03.2024 - Current
Teller and Personal Banker
Wells Fargo Bank
09.2013 - 03.2021
Associate of Arts - Business Management
Southwest University
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