Blanca Delgado
Oceanside,CA
Summary
Dedicated banking professional well-versed in developing long-lasting and productive relationships with customers. Skilled at reviewing accounts packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills.
Overview
13
13
years of professional experience
Work History
TELLER
PNC Bank
Vista, CA
05.2024 - Current
- Maintained accurate records of all transactions for compliance purposes.
- Provided exceptional customer service while accurately processing routine transactions.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Teller II/Teller Coordinator/Universal Banker
Us bank
Oceanside, CA
11.2012 - 09.2021
- Provide account services to customer by receiving deposits and loan payments, cashing checks, selling monetary checks, balance ATM, prepare the team for RQA, contribute with the team effort on accomplishing related sales, cross-sell bank product, inform customer of changes and directing customer to branch banker
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis. balance ATM in dual
- Explained account information to customers in detail as needed.
- Answered customer inquiries regarding bank products and services.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Teller
Union bank
Fallbrook, CA
01.2012 - 09.2012
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Performed daily reconciliation of teller drawer within established limits.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Dental asst -
UEI COLLEGE
07.2020
Accounting - Accounting and Information Systems
Mira costa College
03.2014
Skills
- Bilingual Spanish
- Drawer Balancing
- Account Updating
- Sales Expertise
- Excellent Communication Skills
Timeline
TELLER
PNC Bank
05.2024 - Current
Teller II/Teller Coordinator/Universal Banker
Us bank
11.2012 - 09.2021
Teller
Union bank
01.2012 - 09.2012
Dental asst -
UEI COLLEGE
Accounting - Accounting and Information Systems
Mira costa College
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