Blanca Duran
San Antonio,TX
Summary
My name is Blanca Duran my current position is a Life Enrichment Coordinator. I have been in this management position for 2 years now. A LEC is an activity coordinator that creates events and activities for residents and families to gather in and join their time and create a positive quality of life for the elderly. I also handle many other things that are required such as monthly budgets.
In my previous jobs prior to this one , I was a housekeeper for almost 1 year . In all my other jobs have found myself in a Supervisor position or management. I am a dependable person. I believe in time management and being punctual. I’m very diverse when working in my work environment. I am a team player and work well with others . I have always been the go to person with others in my work setting . I’m willing to handle any task that is given to me and complete it in a timely manner. I hope you take my resume into consideration . Thank you !
Overview
15
15
years of professional experience
Work History
Life Enrichment Coordinator
The Etta
San Antonio, TX
09.2022 - Current
- Developed and implemented individualized life enrichment plans for residents.
- Organized social activities, exercise programs, and educational classes to encourage resident participation.
- Conducted assessments of resident needs and interests to ensure appropriate programming.
- Assisted in the coordination of special events including holidays, birthdays, and other celebrations.
- Coordinated with outside vendors to provide additional recreational opportunities.
- Provided one-on-one counseling sessions with residents to discuss personal matters and address behavioral issues.
- Facilitated group interactions between residents to promote positive relationships among them.
- Ensured that all activities are conducted safely by monitoring participants during sessions.
- Maintained records of attendance, program evaluations, and feedback from residents.
- Collaborated with care staff to develop strategies for enhancing quality of life for each resident.
- Created a welcoming environment in the activity room by ensuring cleanliness and organization of supplies.
- Monitored budgeting for activities such as purchasing supplies or hiring entertainers, musicians, artists .
- Encouraged involvement from volunteers within the community when organizing events or activities.
Housekeeper
The Etta
San Antonio, TX
03.2022 - 09.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
EGD Floor Supervisor
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
01.2015 - 03.2019
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Collaborated with other departments to meet organizational objectives.
- Performed daily opening and closing procedures according to established guidelines.
- Developed promotional campaigns that increased customer engagement and loyalty programs.
Manager
Cinemark Theaters
Eagle Pass, TX
09.2014 - 12.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Correctional Officer
Crystal City Correctional Center
Crystal City, TX
05.2013 - 09.2014
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Manager
Cinemark Theaters
Eagle Pass, TX
02.2010 - 05.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Concession Stand Cashier
Cinemark Theaters
Eagle Pass, TX
01.2009 - 02.2010
- Greeted customers and answered questions about menu items.
- Processed orders quickly and accurately using a cash register.
- Assisted customers in locating concession stand items.
- Provided friendly customer service to all guests.
- Adhered to food safety regulations when preparing and serving food items.
- Kept the concession stand area clean and organized at all times.
- Restocked supplies as needed throughout the shift.
- Verified that payment matched order amount before processing transactions.
- Maintained accurate records of sales transactions for inventory purposes.
- Operated popcorn popper, hot dog roller, nacho cheese warmer, soda fountain machine, and other equipment according to company guidelines.
- Followed proper procedures for handling cash payments and credit card transactions.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX05-2009
Skills
- Documentation And Reporting
- Activity Coordination
- Innovation and Creativity
- Volunteer Management
- Documentation
- Activity Planning
- Scheduling oversight
Timeline
Life Enrichment Coordinator
The Etta
09.2022 - Current
Housekeeper
The Etta
03.2022 - 09.2022
EGD Floor Supervisor
Kickapoo Lucky Eagle Casino Hotel
01.2015 - 03.2019
Manager
Cinemark Theaters
09.2014 - 12.2015
Correctional Officer
Crystal City Correctional Center
05.2013 - 09.2014
Manager
Cinemark Theaters
02.2010 - 05.2013
Concession Stand Cashier
Cinemark Theaters
01.2009 - 02.2010
High School Diploma -
Eagle Pass High School