Blanca Enriquez
Marlborough,MA
Summary
Dynamic supervisor with expertise in managing daily operations and efficiently resolving customer issues. Proficient in training staff to uphold high service standards, resulting in exceptional dining experiences. Committed to driving operational success and enhancing customer loyalty through effective leadership.
Overview
1
1
Language
5
5
years of professional experience
Work History
Customer Service Associate
New Horizons
Marlboro, Massachusetts
05.2025 - Current
- Resolved customer complaints using effective communication and problem-solving skills to enhance customer satisfaction.
- Maintained accuracy while juggling multiple tasks to support operational efficiency.
- Assisted with department operations during summer 2025 to ensure smooth workflow.
Waitress Supervisor
New Horizons
Marlborough, Massachusetts
10.2021 - Current
- Oversaw waitstaff to deliver exceptional customer service and enhance guest satisfaction.
- Supervised daily operations in fast-paced dining environment to ensure seamless service delivery.
- Managed staff schedules and coordinated shift assignments to maintain optimal service coverage.
- Trained new staff on service protocols and in-depth menu knowledge.
- Resolved customer complaints promptly while maintaining professionalism.
- Ensured consistent compliance with health and safety regulations.
Education
High School Diploma -
Marlborough High School
Marlborough, MA06-2025
Associate of Science - Health Sciences
Bunker Hill Community College
Charlestown, MA08-2026
Skills
- Customer service excellence
- Team leadership and staff training
- Staff training
- Operational management
- Service quality management
- Conflict resolution strategies
- Health compliance
- Health record management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
New Horizons
05.2025 - Current
Waitress Supervisor
New Horizons
10.2021 - Current
High School Diploma -
Marlborough High School
Associate of Science - Health Sciences
Bunker Hill Community College