Blanca Estevez
Bronx,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
HOME ATTENDANT
CDPAP Agency
08.2019 - Current
- Maintained an organized schedule for multiple patients by facilitating appointments, booking transportation, keeping medication logs, cooking and cleaning for patients.
Customer Service Representative
UNO- United Nations Operations
02.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER REPRESENTATIVE
NYC Rent
04.2019 - 06.2019
- Providing introductory information to new customers, ensuring customers are satisfied with services
- Following up with customers to check they still satisfied with services.
HOME ATTENDANT
Elite Home Health Care
11.2018 - 03.2019
- Assisted patients by scheduling appointments, booking transportation and interpreting during medical visits.
MAINTENANCE/AMBULETTE ATTENDANT
Happy Care Ambulette Inc
03.2017 - 11.2017
- Operate incoming and outgoing calls to schedule appointments and pick up/drop off clients
- Kept an updated journal on pick up/drop off of clients as well as maintained security of clients safety while in vehicles.
RECEPTIONIST
Bronx United Services
03.2017 - 11.2017
- Maintained office calendar up to date with upcoming appointments while operating incoming calls, taking messages and provide conflict solution for client inquiries
- Provided administrative support by proofreading letters, transcribing notes, filing documents, reviewing invoices and calculating insurance policy rates.
ADMINISTRATIVE ASSISTANT
Bronx Design, Construction Academy HS
11.2013 - 06.2014
- Prepared invoices, reports, memos and transcribed meetings
- Conducted research and compiled data for board of directors and committees
- Ordered supplies for the office.
Education
Bachelor of Science - criminal justice, law
John Jay College of Criminal
Justice
05.2021
Skills
- Microsoft Office
- Adobe Acrobat
- Collecting data
- Research
- Care Plan Management
- Community Activities
- Behavior Redirection
- Quality Program Protocols
- Service Documentation
- Time Management
- Problem Identification
- Social Perceptiveness
- Progress Tracking
- Critical Thinking
- Case Management Experience
- Knowledge of State Regulations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
UNO- United Nations Operations
02.2024 - 07.2024
HOME ATTENDANT
CDPAP Agency
08.2019 - Current
CUSTOMER REPRESENTATIVE
NYC Rent
04.2019 - 06.2019
HOME ATTENDANT
Elite Home Health Care
11.2018 - 03.2019
MAINTENANCE/AMBULETTE ATTENDANT
Happy Care Ambulette Inc
03.2017 - 11.2017
RECEPTIONIST
Bronx United Services
03.2017 - 11.2017
ADMINISTRATIVE ASSISTANT
Bronx Design, Construction Academy HS
11.2013 - 06.2014
Bachelor of Science - criminal justice, law
John Jay College of Criminal
Justice
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