Blanca Gabriela Huerta
Whittier,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detailoriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
Office Assistant
Luv to Learn Skool
07.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Office Manager
TentMax Manufacturing & Design
03.2024 - 07.2024
- Processed payroll accurately ensuring all employees were paid on time
- Ensured compliance with applicable laws regarding employment practices
- Assisted in recruiting, onboarding and training new employees.
- Organized company events including holiday parties, team building.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated meetings, conferences, travel arrangements and department activities
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments
- Managed office inventory and placed new supply orders
Operations Manager
Kenan Advantage Group Inc.
08.2022 - 09.2023
- Track staffing requirements, hiring new employees as needed
- Maintaining constant communication with drivers
- Overseeing transportation policies, standards
- Analyze process to identify challenges and offer solutions in the event that negative situation develop
- Ensured compliance with federal, state, and local laws governing transportation operations
- Monitored daily operations to ensure compliance with safety regulations
- Maintained accurate records of all transactions related to transportation services
- Trained personnel on proper handling techniques for hazardous materials
- Resolved customer complaints regarding shipment delays or damaged goods promptly
- Provided guidance and leadership to team members while managing their workloads effectively
- Coordinated logistics activities including scheduling, routing, tracking, and invoicing of shipments
- Reported maintenance and repair needs for transportation vehicles and equipment
- Prepared staff work schedules and assigned team members to specific duties
- Formed and sustained strategic relationships with clients.
- Import and Export from Long Beach and LAX shipping terminals.
Dispatch Operations Manager
Titan Terminal & Transport
05.2019 - 08.2022
- Scheduled, monitored and tracked shipments to guarantee timely delivery
- Analyzed customer requirements in order to determine the most suitable transport mode or combination of modes
- Resolved any customer complaints or disputes in a timely manner while maintaining high levels of customer satisfaction
- Collaborated closely with other departments such as sales and customer service teams
- Maintained accurate records of all dispatched loads including freight bills, invoices
- Monitored driver performance and safety standards while ensuring adherence to company policies.
Scheduling Coordinator
Titan Terminal & Transport
06.2015 - 07.2020
- Responded promptly to all customer inquiries regarding availability or schedule changes
- Resolved customer inquiries regarding schedule changes or availability of services and products
- Scheduled 30 to 60 loads a day, inbound and outbound
- Sent out frequent telephone or email reminders of scheduled meetings to participants
- Communicated schedule changes to appropriate department personnel and other ancillary areas
Account Manager
Titan Terminal & Transport
01.2010 - 07.2020
- Resolved customer complaints in a timely manner
- Managed multiple accounts simultaneously while meeting deadlines
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Created comprehensive reports on account performance and presented them to senior management
- Motivated and worked with onboarding team members to successfully integrate new employees into organization
Customer Service Representative
Titan Terminal & Transport
10.2007 - 01.2010
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Assisted drivers with check in and out process.
Skills
- Consultative Sales
- Senior Leadership Support
- Call Management
- Account Management
- Account Updating
- Customer Relations
- Paperwork Processing
- Follow-Up Skills
- Multi-Task Management
Timeline
Office Assistant
Luv to Learn Skool
07.2024 - Current
Office Manager
TentMax Manufacturing & Design
03.2024 - 07.2024
Operations Manager
Kenan Advantage Group Inc.
08.2022 - 09.2023
Dispatch Operations Manager
Titan Terminal & Transport
05.2019 - 08.2022
Scheduling Coordinator
Titan Terminal & Transport
06.2015 - 07.2020
Account Manager
Titan Terminal & Transport
01.2010 - 07.2020
Customer Service Representative
Titan Terminal & Transport
10.2007 - 01.2010