Blanca Gisselle Lopez
Dawsonville,GA
Summary
Dynamic Retail Store Manager with proven expertise at JM WIRELESS, excelling in customer service and retail operations. Recognized for enhancing store presentation and coaching teams to improve performance. Highly motivated and dependable, adept at problem-solving and managing inventory effectively, contributing to a superior shopping experience.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
JM WIRELESS (METRO BY T-MOBILE)
09.2023 - Current
- Learned inventory management processes and stock replenishment techniques.
- Assisted in maintaining store presentation and merchandising standards.
- Supported team with customer service inquiries and product knowledge.
- Participated in training sessions to improve operational efficiency and safety protocols.
- Gained familiarity with point-of-sale systems and transaction processing.
- Contributed to team collaboration through effective communication and problem-solving skills.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Retail Sales Representative
S&H Communications (METRO BY T-MOBILE)
11.2017 - 04.2023
- Engaged customers by providing exceptional service and addressing inquiries promptly.
- Operated point-of-sale systems accurately to process transactions and manage inventory.
- Assisted in visual merchandising efforts to enhance product presentation and drive sales.
- Collaborated with team members to streamline daily operations and improve efficiency.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Recommended merchandise to customers based on needs and preferences.
- Welcomed customers and provided assistance in locating and purchasing products.
Education
High School Diploma -
Dawson County High School
Dawsonville, GAAssociate of Applied Science - Medical Assistant
South University Savannah
GA04-2027
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
- Friendly and outgoing
- Dependable and reliable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Store Manager
JM WIRELESS (METRO BY T-MOBILE)
09.2023 - Current
Retail Sales Representative
S&H Communications (METRO BY T-MOBILE)
11.2017 - 04.2023
High School Diploma -
Dawson County High School
Associate of Applied Science - Medical Assistant
South University Savannah