Blanca Granados
Fort Worth,TX
Summary
Proven leader in customer service management at Paragon, adept in inventory management and customer relationship enhancement. Spearheaded a team to resolve complex issues, boosting customer satisfaction significantly. Excel in operational efficiency and team leadership, ensuring seamless coordination and exemplary administrative support. Skilled in Microsoft Office, with a talent for multitasking and decisive problem-solving.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Paragon
Grapevine, Texas
10.2016 - Current
- Conducted research and reviewed findings to solve customer issues.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- making phone calls and receiving incoming calls.
- Answer customer concerns or questions about the product.
- Place replacement parts orders.
- Updating inventory and requesting inventory parts.
- Manager of SPS Commerce and Amazon product orders.
- Assisting the accounts department with PO invoices.
DFW Park Operation Director Urban Air Trampoline
Urban Air Trampoline and Adventure Park
Grapevine, TX
10.2011 - 10.2016
- Perform payroll functions, such as maintaining timekeeping information.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Manage and operate five DFW parks.
- Establish work procedures or schedules, and keep track of the daily work of clerical staff.
- Supervise other clerical staff, and provide training and orientation to new staff.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX05-2008
Associate of Applied Science - Business Management
Tarrant County College
Fort Worth, TXSkills
- Customer issue resolution
- Inventory management
- Customer relationship management
- Team leadership
- Operational efficiency
- Staff training
- Problem solving
- Time management
- Customer focused
- Microsoft outlook, word, and Excel
- Schedule coordination
- Shipping, receiving, and warehousing
- Call center management
- Skilled multi-tasker
- Administrative support
- Decision-making
Timeline
Customer Service Manager
Paragon
10.2016 - Current
DFW Park Operation Director Urban Air Trampoline
Urban Air Trampoline and Adventure Park
10.2011 - 10.2016
High School Diploma -
Eastern Hills High School
Associate of Applied Science - Business Management
Tarrant County College
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