Blanca Guajardo
Edinburg
Summary
Proven leader and efficient problem-solver, adept at enhancing team productivity and streamlining operations within the Texas Health And Human Service Commission. Expert in training and mentoring with a knack for fostering employee motivation and efficiently resolving customer complaints. Skilled in utilizing data to make informed eligibility determinations, significantly improving service delivery and client satisfaction. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
21
21
years of professional experience
Work History
Supervisor for Health and Human Services Commissio
Texas Health And Human Service Commission
12.2008 - 04.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Social Worker For Medicaid Eligibility Services
Texas Health And Human Service Commission
09.1997 - 11.2008
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs and provide the assistance they were eligible for by making financial and non-financial eligibility determination.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Education
High School Diploma -
Edinburg High School
Edinburg, TXSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Supervisor for Health and Human Services Commissio
Texas Health And Human Service Commission
12.2008 - 04.2018
Social Worker For Medicaid Eligibility Services
Texas Health And Human Service Commission
09.1997 - 11.2008
High School Diploma -
Edinburg High School
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