Blanca Guerrero
Avondale,AZ
Summary
Dynamic customer service professional with a proven track record in resolving escalations and fostering client relationships. Committed to delivering exceptional support and enhancing client satisfaction.
Overview
6
6
years of professional experience
Work History
Costumer Service
Curacao
Phoenix, AZ
08.2023 - 10.2024
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Provided customer service on accounts and resolved problems.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Strengthened client relationships through regular communication and excellent customer service.
- Monitored and reported technical issues to deliver quality customer service.
Receptionist
Carsmart Auto Service
Phoenix, AZ
01.2021 - 03.2023
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Coordinated communication between clients and technicians, enhancing service delivery and client satisfaction.
- Processed customer payments and maintained accurate financial records, supporting organizational budgeting efforts.
- Implemented office procedures that streamlined workflow, reducing wait times for clients.
Spa Receptionist
De Gala SPA
Phoenix, AZ
10.2018 - 03.2020
- Coordinated appointment scheduling using spa management software for optimal resource allocation.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining a clean and organized reception area to enhance client experience.
- Collaborated with therapists to ensure timely communication of client needs and preferences.
- Processed payments and maintained accurate records of transactions for financial reporting.
- Promoted spa services and products, contributing to increased client engagement and satisfaction.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Colegio De Bachilleres
Sinaloa, MexicoSkills
- Customer service skills
- Customer service and assistance
- IT customer service
- Roadside customer service
- Customer service and support
- Customer service orientation
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Costumer Service
Curacao
08.2023 - 10.2024
Receptionist
Carsmart Auto Service
01.2021 - 03.2023
Spa Receptionist
De Gala SPA
10.2018 - 03.2020
High School Diploma -
Colegio De Bachilleres