Blanca Lopez
Rio Grande City,Texas
Summary
Bilingual retail sales professional offering 10 years of experience in retail customer service and retail management.Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Secretary
Rivers Of Living Water Church
01.2015 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Cashier Manager
Mi Ranchito Country Store LLC
01.2016 - 01.2019
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Manager of Business Development and Sales
La Palma Grocery
01.2010 - 01.2014
- .
- Assessed customer needs and developed customized solutions to drive sales.
- Trained and mentored sales personnel to apply best practices and techniques.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cashier
A&M Grocery
01.2008 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Substitute Teacher Certificate
South Texas College
Mcallen, TX04.2022
No Degree - Architectual Drafting / Digital Imaging
South Texas College
Mcallen, TX05.2010
High School Diploma -
Rio Grande City High School
Rio Grande City, TX05.2008
Skills
- Order Management
- Scheduling and Time-Tracking
- Inventory Accuracy
- Coaching and Mentoring
- Recruiting and Hiring
- Display Management
- Consultative Sales
- Financial Data Analyzation
- Implementing Pricing Strategies
- Team Leadership
- Cash Counting
- Safety Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Manager
Mi Ranchito Country Store LLC
01.2016 - 01.2019
Secretary
Rivers Of Living Water Church
01.2015 - Current
Manager of Business Development and Sales
La Palma Grocery
01.2010 - 01.2014
Cashier
A&M Grocery
01.2008 - 01.2009
No Degree - Substitute Teacher Certificate
South Texas College
No Degree - Architectual Drafting / Digital Imaging
South Texas College
High School Diploma -
Rio Grande City High School
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