BLANCA MANTILLA ROSADO
Summary
Organized, with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Tibbetts Lumber Co
01.2022 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed deliveries.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Office Administrator
Morgan Auto Group
01.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Biller
Fuccillo Kia Of Cape Coral
03.2016 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Line Cook
McDonald's
02.2014 - 10.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FL05.2014
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Office Organization
- File Organization
- Professionalism and Etiquette
- Verbal Communication
- Attention to Detail
- Highly motivated
- Cleaning and organization
PHOTOGRAPHY
I did a year and a half of collage for photography. I fell in love seeing life through a lenses and bought my first film camera and then eventually moved into a digital camera. It has been my passion since I was a child.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Tibbetts Lumber Co
01.2022 - 06.2024
Office Administrator
Morgan Auto Group
01.2021 - 01.2022
Biller
Fuccillo Kia Of Cape Coral
03.2016 - 03.2020
Line Cook
McDonald's
02.2014 - 10.2015
High School Diploma -
East Lee County High School
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