Blanca Medina
Hacienda Oaks Property Management
Santa Maria,CA
12
years of professional experience
Detail-oriented Office Administrator at a property management company with experience in rental application processing, applicant screening, resident support, and daily property management operations. Skilled in coordinating with housing authorities and rental assistance programs, including Section 8, to support applicants throughout the leasing and move-in process. Experienced in verifying applicant information, maintaining confidential records, and providing professional customer service to applicants, residents, property owners, and vendors. Strong organizational and communication skills with a commitment to accuracy, efficiency, and compliance with company policies and rental requirements.
Work History
Office Administrator
1 Year- Process rental applications, verify applicant information, and collect required documentation.
- Communicate with applicants regarding application status, missing documents, and next steps.
- Conduct background, credit, rental history, and employment verifications as required.
- Assist Section 8 recipients and applicants using rental assistance programs with the application and move-in process.
- Coordinate with housing authorities and assistance programs for required documentation, approvals, and payments.
- Assist applicants with move-in costs and refer them to rental and security deposit assistance programs.
- Maintain accurate applicant and resident records in property management software and databases.
- Answer phone calls, emails, and in-person inquiries from applicants, residents, owners, and vendors.
- Schedule showings, appointments, inspections, and move-in/move-out activities.
- Process application fees, rent payments, deposits, and other related payments.
- Maintain organized and confidential electronic and physical files.
- Assist property managers with administrative tasks, resident communications, and daily office operations.
- Coordinate with maintenance staff, vendors, and property managers regarding resident and property needs.
- Provide professional customer service while ensuring company policies and rental requirements are followed.
Counter Agent
5 Years 8 Months- Assisted customers with vehicle selection and rental agreements, ensuring satisfaction with services.
- Processed rental transactions efficiently using Avis reservation system, maintaining accurate documentation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed vehicle inventory through regular checks and updates to optimize availability for customers.
- Developed strong rapport with clients through excellent communication skills and personalized attention.
- Helped train new staff on operational procedures and customer service best practices to enhance team performance.
Technical Support Representative
5 Years 6 Months- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to software technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Arts - Sociology
Associate of Arts - Sociology
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Computer skills
Dependable and responsible
Bilingual in English and Spanish
Timeline
Office Administrator
Hacienda Oaks Property Management
09.2025 - CurrentRead More
Counter Agent
Avis Budget Group
01.2020 - 09.2025Read More
Technical Support Representative
Mindbody
11.2014 - 05.2020Read More
California Polytechnic State University
Bachelor of Arts from Sociology
Read More
Allan Hancock College
Associate of Arts from Sociology
Read More