Blanca Morales
North Hollywood,CA
Summary
Detail-oriented waitress known for effective multitasking and maintaining high standards of cleanliness. Proven ability to enhance customer satisfaction and streamline operations through collaboration and prompt service.
Experienced with food preparation, kitchen cleanliness, and inventory management. Utilizes teamwork and efficiency to ensure smooth kitchen operations. Knowledge of food safety protocols and effective time management.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Waitress
Número Uno Pizza
North Hollywood, CA
12.2021 - Current
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to facilitate smooth operations during peak hours.
- Maintained cleanliness and organization of dining area, promoting positive guest experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated commercial dishwashing equipment to maintain cleanliness and sanitation standards.
- Navigated routes efficiently to ensure timely delivery of packages.
- Implemented suggestions for menu improvements based on guest feedback, boosting sales potential.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Cashier
Sun Thrift Store
Sunland, CA
03.2009 - 07.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at the end of shifts.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Trained new team members on cash handling procedures and store policies.
- Resolved customer complaints effectively, promoting a welcoming environment.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled cash with high accuracy and took care to check bills for fraud.
Kitchen Cook
McDonald's
Tujunga, CA
01.2006 - 03.2009
- Prepared and cooked menu items according to standardized recipes and procedures.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Collaborated with team members to ensure efficient food preparation and service.
- Monitored food quality and freshness, adjusting preparation methods as needed.
- Cleaned and sanitized work areas, utensils and equipment.
- Reduced food preparation times without compromising quality, streamlining operations.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared and cooked meals according to recipes and customer specifications.
Cashier
La Adelita Restaurant & Bakery
Sun Valley, CA
02.2005 - 02.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Built relationships with customers to encourage repeat business.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Decorated baked goods and designed visually appealing displays of finished products.
Education
High School Diploma -
Abram Friedman Occupational Center
Los Angeles, CA04.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Cash handling
- Safe food handling
- Hospitality service expertise
- Food running
- Dining area maintenance
- Food presentation
- Allergy awareness
- Food safety
- Dining customer service
Certification
- Certified Food Handler
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Número Uno Pizza
12.2021 - Current
Cashier
Sun Thrift Store
03.2009 - 07.2017
Kitchen Cook
McDonald's
01.2006 - 03.2009
Cashier
La Adelita Restaurant & Bakery
02.2005 - 02.2006
High School Diploma -
Abram Friedman Occupational Center