Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blanca Pineda

Bellflower,CA

Summary

Dynamic Patient Navigator with extensive experience at Edinger Medical Group, excelling in customer service and effective communication. Proven ability to enhance patient satisfaction through empathetic resolution of complex inquiries in both English and Spanish. Skilled in medical recordkeeping and adept at multitasking in high-pressure environments, ensuring seamless care continuity.

Experienced with patient advocacy and support, ensuring seamless navigation through healthcare systems. Utilizes strong communication skills to connect patients with necessary resources and services. Knowledge of coordinating care and collaborating effectively with healthcare providers.

Overview

10
10
years of professional experience

Work History

Patient Navigator/Trainer Assistant

Edinger Medical Group
11.2015 - Current
  • Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Anaheim High School
Anaheim, CA
06.2004

Skills

  • Medical recordkeeping
  • Healthcare
  • Teamwork and collaboration
  • Customer service
  • Punctual and hardworking
  • Multitasking
  • Registration and scheduling
  • Caring and empathetic
  • Verbal and written communication
  • Insurance verifying
  • Communicating to patients and families
  • Scheduling appointments
  • Outbound calling

Languages

English
Spanish

Timeline

Patient Navigator/Trainer Assistant

Edinger Medical Group
11.2015 - Current

High School Diploma -

Anaheim High School

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