Blanca Plazola
Oakland,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Resident Services Manager III
The Unity Council
04.2022 - Current
- Developed comprehensive training materials for service staff, resulting in improved performance and efficiency.
- Managed budgets effectively, ensuring optimal allocation of resources for resident programs and initiatives.
- Promoted a culture of continuous learning among staff members through ongoing professional development opportunities.
- Evaluated employee performance and provided constructive feedback, resulting in improved job satisfaction and increased retention rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
I/Q Facilities Superintendent
Napa County
04.2020 - 03.2022
- Conducted cross-functional meetings regularly to identify opportunities for collaboration between departments.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Supported emergency response efforts during quarantine-related incidents, providing expert guidance to mitigate the risk of further spread or impact on public health.
Senior Program Manager of Homeless Services
Insight Housing
12.2018 - 03.2020
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
Transition Services Program Manager
Shelter, Inc.
08.2017 - 12.2018
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
PSH Case Manager
Hope Solutions
01.2017 - 08.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Lead Resident Advocate
Insight Housing
12.2014 - 01.2017
- Facilitated access to vital health care services for residents by coordinating appointments, transportation, and follow-up care as required.
- Increased resident participation in on-site activities by planning engaging events that fostered a sense of community within the facility.
- Spearheaded fundraising efforts to secure additional resources for resident services, increasing both financial stability and program offerings within the organization.
- Provided guidance on conflict resolution techniques, equipping residents with tools for maintaining healthy interpersonal relationships.
Resident Advocate
East Oakland Community Project
03.2009 - 12.2014
- Improved communication between residents and staff by conducting regular meetings to discuss issues and find solutions together.
- Collaborated with case managers to create customized care plans for each resident, ensuring their unique needs were met.
- Facilitated access to vital health care services for residents by coordinating appointments, transportation, and follow-up care as required.
Education
Social And Behavioral Sciences - Social Sciences
Merritt College
Oakland, CA12.2024
Skills
- Fair Housing Laws
- Tenant relations
- Relationship Building
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Resident Services Manager III
The Unity Council
04.2022 - Current
I/Q Facilities Superintendent
Napa County
04.2020 - 03.2022
Senior Program Manager of Homeless Services
Insight Housing
12.2018 - 03.2020
Transition Services Program Manager
Shelter, Inc.
08.2017 - 12.2018
PSH Case Manager
Hope Solutions
01.2017 - 08.2017
Lead Resident Advocate
Insight Housing
12.2014 - 01.2017
Resident Advocate
East Oakland Community Project
03.2009 - 12.2014
Social And Behavioral Sciences - Social Sciences
Merritt College
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