Blanca Quinones
Mesa,AZ
Summary
Highly experienced Referral Coordinator with 3 years of expertise in managing and organizing patient referrals for medical and healthcare professionals. Skilled in customer service, communication, scheduling appointments, and follow-up. Adept at providing excellent patient care, with strong problem-solving, organizational, and multitasking abilities to ensure efficient and effective service delivery.
Overview
1
1
Certification
Work History
Referral Coordinator
Reddy Gi Associates
Mesa, AZ
05.2024 - Current
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Created reports on referral activity and outcomes.
- Resolved conflicts between referring physicians and receiving providers.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Performed data entry related to referrals into electronic health record systems.
- Assisted in training new employees on the organization's policies for making referrals.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed daily patient referrals daily through multi-line telephone system.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Provided feedback on relevant referral trends, issues, and best practices.
- Monitored patient progress throughout the referral process.
- Answered questions and resolved concerns raised by both patients and specialists.
Education
High School Diploma -
CBTIS
Chihuahua, Mexico05-1991
Skills
- Appointment Scheduling
- Referral tracking
- Multitasking
- Patient Relations
- Task Prioritization
- Electronic Medical Record Software
- Excellent Communication
Certification
- Customer Service
- Business of Retail
- Retail Industry Fundamentals
Languages
Spanish
Limited
References
References available upon request.
Timeline
Referral Coordinator
Reddy Gi Associates
05.2024 - Current
- Customer Service
- Business of Retail
- Retail Industry Fundamentals
High School Diploma -
CBTIS
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