Blanca Ramirez
San Diego,California
Summary
Talented Sales and Customer Service Associate effective at multi-tasking and maintaining a friendly and positive attitude under pressure. Superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
9
9
years of professional experience
Work History
Bank Teller
Wells Fargo
San Diego, CA
03.2019 - 02.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks,
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Maintain and balance a cash drawer.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Contribute to dual-control procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
Assistant Manager
Moneytree Inc
San Diego, CA
09.2012 - 07.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Maintain and balance cash drawer.
- Western Union transactions.
- Loan Processing.
- Assist with payroll.
- Training new team members.
- Built long-term customer relationship.
Education
High School Diploma -
Kearny High School
San Diego, CA06.2006
Skills
- Strong Work Ethic
- Money Handling
- Great Customer Service
- Management
- Teller Transactions
- Bilingual
- Cash Counting
- Sales
- Detailed Oriented
- Motivated
- Balancing ATM Machines
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
03.2019 - 02.2022
Assistant Manager
Moneytree Inc
09.2012 - 07.2018
High School Diploma -
Kearny High School
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