Blanca Soto
Maricopa,AZ
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Wells Fargo. Proven track record in transaction processing accuracy and cash handling, while fostering positive customer relationships. Bilingual in Spanish, I excel in creating welcoming environments and driving customer engagement to achieve branch goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
Maricopa, AZ
12.2024 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Maintained cash drawer balance, identified discrepancies, and resolved issues promptly.
- Promoted bank products and services, contributing to increased customer engagement.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Store Manager
Cricket Wireless
Maricopa, AZ
06.2022 - 12.2024
- Led daily store operations, ensuring optimal customer service and adherence to company policies.
- Trained and mentored team members, fostering a collaborative and high-performance work environment.
- Managed inventory levels, utilizing point-of-sale systems for accurate stock tracking and replenishment.
- Developed sales strategies that increased store profitability through targeted promotions and customer engagement initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Receptionist
Yakima Valley Farm Workers
Yakima, WA
06.2020 - 12.2021
- Managed front desk operations, ensuring efficient scheduling and visitor management.
- Coordinated communication between departments to enhance workflow and information sharing.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Trained new staff on reception protocols and office procedures for seamless onboarding.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Toppenish High School
Toppenish, WA06.2017
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
- Cash handling expertise
- Cash counting
- Goal-oriented focus
- Cash drawer balancing
- Patience and empathy
- Compliance, banking laws, and regulations
- Customer relationship building
- Cheerful
- Spanish speaking
Certification
ATM certified
Order cash certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
Wells Fargo
12.2024 - Current
Store Manager
Cricket Wireless
06.2022 - 12.2024
Receptionist
Yakima Valley Farm Workers
06.2020 - 12.2021
High School Diploma -
Toppenish High School