Blanca Valdez
Joliet,Illinois
Summary
Professional with strong clerical experience, prepared to support office operations efficiently. Skilled in data entry, document management, and scheduling. Known for reliability, adaptability, and collaboration in team settings. Proven ability to thrive in fast-paced environments while maintaining high standards and achieving results.
Overview
8
8
years of professional experience
Work History
Clerical Aide
Joliet Public Schools District 86
Joliet, IL
12.2023 - Current
- Greet visitors, students, and staff, answer incoming telephone calls, provide appropriate information, or take messages and refer to appropriate staff.
- Record student daily attendance: Check voicemail system and take parents’ calls regarding absent students.
- Record absentee reasons. Call parents of unverified, absent students to determine the reason for absence/late arrival.
- Maintains records (e.g., student files, enrollment cards, student schedules, etc.) for the purpose of providing reference to appropriate school staff and district staff as required.
- Files written materials (e.g., copy of document, enrollment records, memos, etc.) to convey information regarding students to the school and/or other receiving school District. The purpose is to provide and receive information from appropriate parties for action and for maintaining accurate records.
- Maintains confidentiality of information about students, families, employees, issues, and situations in the course of performing job functions
- Responds to inquiries of students, parents, staff, etc. to provide information or a copy of files and/or directions as may be required. Following the school policy on student records.
- Assists in the organization and filing of records; assists in coordinating meetings as needed for translating and/or gathering information required.
- Schedules and reschedules appointments/conferences with parents for teachers or the principal.
- Uses office machines and software to include multiple line telephones, voice mail, document shredder, computer, e-mail, internet, scheduler, contact listings, copier, printers, fax machine, electric stapler, etc. to complete various office tasks.
- Responds to employees, co-workers, and superiors cooperatively and professionally; provides support to other department personnel by responding to requests for information and assistance; facilitates a respectful, friendly atmosphere in the workplace.
- Provide general clerical assistance to the school secretary and other staff: word processing, report generation, maintaining schedule, copying, filing, distributing mail, faxing, or data entry.
- Use the Student Information System as needed to enroll students, change student schedules, or address other student or curricular needs as directed.
- Use the District computer and general office equipment. Demonstrate proficiency using the technology and computer-based programs provided by the District. Use these programs to effectively manage and organize files, communication, records, and databases.
- Performs other related duties and responsibilities as may be assigned by the School Principal or his / her designee.
Package Handler
UPS
09.2022 - 09.2023
- Sort small packages in a fast-paced environment by zip code to ensure they made it to the right destination.
- Packaged, labeled and inventoried goods for shipment.
- Handled incoming and outgoing packages in a timely and accurate manner.
- Responsible for sorting and labeling packages to the assure they were on time at the correct designated area.
- Monitored and tracked packages using tracking software.
- Ensured packages were properly packaged and labeled in accordance with safety regulations.
- Collaborated with other team members to improve efficiency and quality of service.
Customer Service Representative
Poppies Dough
01.2018 - 04.2020
- Manage in-person and telephone complaints and requests from more than 100 customers daily.
- Served more than 80 customers daily, helped in locating products, and finalized sales transactions.
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction.
- Train new employees on software and customer service best practices to deliver a high-quality customer experience.
- Interacted with customers on a daily basis to answer inquiries and resolve complaints.
- Provided accurate, valid and complete information regarding the company’s services and products.
- Followed up with customers to ensure their issues were addressed.
- Developed and maintained positive customer relationships.
- Learned and maintained a working knowledge of company’s products and services.
Staffing Coordinator
Primary Staffing Inc
02.2017 - 02.2018
- Developed and managed a comprehensive staffing program for multiple departments, ensuring that all positions were filled with qualified individuals.
- Developed and maintained relationships with internal stakeholders (i.e., hiring managers, department heads) in order to understand their staffing needs and ensure effective recruitment processes.
- Developed and maintained a database of qualified applicants and tracked their progress throughout the recruitment process.
- Conducted background and reference checks for all successful candidates.
- Maintained UpToDate knowledge of employment law regulations and best practices.
Education
High School -
Gage Park High School
06.2000
Skills
- Problem solver
- Great Leadership Skills
- Positive Attitude
- Strong Management Skills
- Self-Starter
- Can work in Fast Paced Environment with ease
- Strong Organization skills
- Motivated Leader
- Great Prioritization Ability
- Great Follow Through Skills
- Positive attitude
- Customer service
- Verbal and written communication
- Professional and mature
- Medical terminology
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Clerical Aide
Joliet Public Schools District 86
12.2023 - Current
Package Handler
UPS
09.2022 - 09.2023
Customer Service Representative
Poppies Dough
01.2018 - 04.2020
Staffing Coordinator
Primary Staffing Inc
02.2017 - 02.2018
High School -
Gage Park High School