Blanca Flor Hernandez
Phoenix,AZ
Summary
Customer Service Specialist skilled in prioritizing and multi-tasking in fast-paced environments. Delivered effective resolution of escalated customer support issues while contributing to team objectives. Demonstrated strong work ethic, adaptability, and interpersonal skills, excelling in independent roles and rapidly acquiring new competencies.
Overview
1
1
Language
5
5
years of professional experience
Work History
Customer Service Representative
Copart Auto Auctions
Phoenix, Arizona
09.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted buyers and sellers with vehicle listings, bidding, and payment inquiries.
- Answered inbound calls for Copart Auto Auctions customers with account and auction questions.
- Explained title, registration, and pickup procedures to Copart Auto Auctions clients.
- Resolved service issues by coordinating with branch teams and support departments.
- Reviewed auction records and updated customer information in internal systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Night Manager
Calitacos
Phoenix, AZ
09.2021 - 08.2023
- Supervised night crew during closing operations at Calitacos restaurant.
- Monitored food safety and sanitation standards throughout evening service.
- Trained staff on closing checklists and cleanup procedures.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Checked inventory levels and restocked supplies for next shift.
- Reconciled cash drawers and prepared nightly deposit paperwork.
- Established friendly relationships with regular guests, members and residents.
Education
Smart School's
Mesa, AzSkills
- Cash reconciliation
- Conflict resolution
- Staff training
- Critical thinking
- Data entry
- Customer Service
- Call center operations
- Professional composure
- Punctuality and reliability
- Call center procedures
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Copart Auto Auctions
09.2023 - Current
Night Manager
Calitacos
09.2021 - 08.2023
Smart School's