Bonnie E Jenkins
Conway,SC
Summary
Experienced banking and customer service professional with deep expertise in cash reconciliation, teller operations, POS systems, and payment processing. Known for accurate transactions, strong banking procedures knowledge, and dependable customer support.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Dillards Department Store
Myrtle Beach, South Carolina
04.2024 - 08.2024
- Responded to phone inquiries and provided timely order status updates to ensure customer satisfaction.
- Assisted customers with purchases, returns, and exchanges to enhance shopping experience.
- Processed payments using register and POS systems.
- Guided shoppers to merchandise areas and store services.
Cashier
Walmart
Conway, South Carolina
04.2023 - 08.2023
- Executed efficient and accurate transactions at Walmart checkout lanes, enhancing customer experience.
- Accepted and processed cash, card, and mobile payments, adhering to Walmart payment procedures.
- Processed customer purchases at Walmart registers, ensuring accuracy with cash, card, and mobile payments.
- Scanned merchandise using Walmart POS systems and verified pricing details.
Teller Supervisor
Noble Bank & Trust
Anniston, Alabama
08.2005 - 08.2011
- Supervised teller operations at Noble Bank & Trust branch
- Trained tellers on cash handling and customer service procedures
- Monitored teller drawers, vault access, and balancing activity
- Resolved customer issues and supported daily branch transactions
- Reviewed teller work for accuracy and policy compliance
- Assigned teller duties and coordinated branch workflow
- Enforced bank security, confidentiality, and fraud prevention standards
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Provide tellers with necessary coin and currency for daily transactions.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Ensured proper security protocols were followed, including verifying identification.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Recruited, interviewed, hired, trained, evaluated, managed disciplinary actions, and terminated employees when needed.
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Collaborated with other departments to ensure smooth workflow processes across branches.
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
- Promoted facility security by monitoring customer behavior and following established protocols to protect individuals and assets.
- Assisted in the development and updating of teller training materials and procedure manuals.
- Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
- Contributed to the bank's security by ensuring strict adherence to all confidentiality and security policies.
- Facilitated regular team meetings to communicate updates on bank policies and discuss strategies for operational improvement.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Implemented security measures and trained tellers on protocols for robbery prevention and response.
- Managed the resolution of transaction discrepancies, implementing corrective actions to prevent recurrence.
- Participated in hiring and performance evaluation processes for teller staff.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Promoted a culture of teamwork and continuous improvement among teller staff.
- Counted currency, coins, and checks to accurately prepare for deposits or shipments.
- Identified transaction errors when debits and credits did not balance.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed special services for customers, ordering bank cards and checks.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Head Teller
SouthTrust Bank
Anniston, Alabama
06.1999 - 08.2005
- Supervised teller line operations, ensuring compliance with bank policies and enhancing customer service.
- Balanced cash drawers and verified daily cash totals.
- Trained new tellers on bank procedures and service standards.
- Approved transactions and resolved teller errors promptly.
- Managed vault access and cash supply for branch needs.
- Assisted customers with deposits, withdrawals, and account questions.
- Enforced security procedures and fraud prevention controls.
- Coordinated with branch staff on daily banking tasks.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Served large volume of customers during peak shifts, maintaining professionalism and composure under pressure.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Provided customer service by responding to inquiries and resolving complaints.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Reconciled daily transactions with the general ledger system using specialized software.
- Ensured proper handling of cash drawer limits according to bank policy.
- Completed monthly audits and managed overdraft reports.
- Coordinated team schedules to maintain optimal staffing levels during banking hours.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Ensured daily cash balance in vault for efficient withdrawal and deposit processing.
- Kept teller window area clean, organized, and fully stocked.
- Verified amounts and integrity of every check or funds transfer.
- Identified customer needs and provided appropriate banking services.
- Promoted facility security by monitoring customer behavior and following established protocols to protect individuals and assets.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Volunteered for extra shifts during peak periods to address staffing shortages.
- Earned high volume of referrals as part of the bank's sales incentive system.
- Reduced errors by double checking transactions.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Coordinated scheduling of teller staff to ensure adequate coverage during peak hours.
- Compiled and reported daily statistics on teller transactions and discrepancies.
- Facilitated communication between teller line and bank management to address operational issues and streamline processes.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Handled complex transactions and provided backup support to other tellers as needed.
- Supervised and trained a team of tellers, enhancing productivity and customer service skills.
- Enhanced team cohesion and morale through effective leadership and motivational strategies.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Received and counted daily inventories of cash, drafts and checks.
- Prepared official checks for customer and internal bank needs.
- Identified transaction errors when debits and credits did not balance.
Education
High School Diploma -
Whittermore High School
Conway, SC05-1970
Skills
- Customer service
- POS systems
- Payment processing
- Cash handling procedures
- Cash reconciliation
- Banking procedures
- Account management
Timeline
Customer Service Representative
Dillards Department Store
04.2024 - 08.2024
Cashier
Walmart
04.2023 - 08.2023
Teller Supervisor
Noble Bank & Trust
08.2005 - 08.2011
Head Teller
SouthTrust Bank
06.1999 - 08.2005
High School Diploma -
Whittermore High School