Process domestic and international wire transfers by reviewing documentation, verifying account information and authorization, ensuring compliance with regulatory requirements, and investigating and resolving discrepancies within a time period.
Advised and educated members on loan products and provide loan recommendations based on member needs.
Originated, reviewed, processed, closed and administered member loan proposals via fax, phone, email, and online.
Evaluated debt ratios, loan-to-value ratios, credit history, property valuations, and various other factors when originating and underwriting loans.
Teller Supervisor
Vantage West Credit Union
03.2017 - 09.2017
Reviewed teller transaction reports for accuracy and potential discrepancies.
Maintained strong knowledge of credit union products and services, procedures, and regulatory requirements to assist staff and members with questions.
Performed monthly teller drawer audits to ensure accurate cash handling and proper procedures.
Administrative Assistant
PFS Auto Finance
08.2016 - 02.2017
Verifying accuracy on auto applications including contract signatures, obtaining verification of employment, monthly income calculations on paystubs, proof of insurance requirements.
Conducted customer interviews via telephone to verify application information and ensure accuracy.
Provided borrowers with loan terms and payment information while maintaining and processing auto application loan files.
Member Relations Specialist
Altra Federal Credit Union
09.2012 - 11.2015
Assisted Loan Officers with timely loan closings and funding activities while efficiently managing required documentation loan processing checklists.
Identified member needs and recognized opportunities for internal product and services referrals.
Obtained and prepared title documentation for ownership transfers on collateral loans.
Assisted members with account balances, transaction history, loan rates, products and services.